Mobile Crisis Responder

About Us:

Liberty Resources is a dynamic and growing human services agency that is a great place to work! Working for Liberty Resources means you’ll have access to great career opportunities, benefits and a fun atmosphere. Our employees have passion around our values of excellence, integrity, diversity, self-determination, service, innovation and fiscal responsibility. Our rapid growth is providing exciting opportunities in all areas of our organization. 

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

Responder Position Summary:

The Mobile Crisis Responder will work alongside Mobile Crisis Licensed Responders/Therapists and Qualified Peers to provide non-clinical support to individuals/families in crisis. Mobile Crisis Staff are primarily responsible for conducting needs assessments and coordinating care for adults, youth and families during and after a crisis episode to address the antecedents of crisis and gaps in care.

This is a per diem position with flexible scheduling options. Available shifts are as follows: 

• Overnights, 11:00 PM to 7:00 AM 

Responder Job Responsibilities:

• Conduct initial and ongoing needs assessments to identify the antecedents of crisis and gaps in care, and determine the need for follow-up mobile crisis interventions.
• Engage in person-centered, client/family-driven non-clinical goal setting and safety planning
• Make referrals to and facilitate engagement in outpatient behavioral services, ongoing care coordination, medical, health or basic needs related to the original crisis service and other crisis intervention services.
• Follow up with individuals/families and care teams after a crisis to ensure aftercare services are in place.

Responder Duties and Responsibilities:

• Respond to adults and youth in crisis telephonically, or in-person as part of a two (2) person response team.
• Engage individuals in crisis and their natural support network, including identified family and friends to resolve the individual’s crisis, safety plan, identify needs and develop a plan of action.
• Work in conjunction with Mobile Crisis team member, law enforcement and emergency personnel as needed to help coordinate transportation to a higher level of care.
• Refer individuals/families to outpatient and community-based services to help maintain long-term stabilization.
• Communicate with existing primary care, behavioral health, and other service providers to coordinate follow-up appointments and facilitate engagement in services.
• Follow-up with individuals/families and support networks to confirm enrollment in services has occurred or is scheduled.
• Participate in internal and external high risk multidisciplinary care team meetings and contribute to the development of an integrated plan of care.
• Maintain effective professional relationships with other service providers and community organizations in the interest of client and program goals.
• Participate in and complete all required trainings.
• Carry out agency policies and procedures.
• Complete all necessary written reports, statistics, case files, and summaries in a timely manner and in accordance with program and agency standards.
• Perform other duties, responsibilities, and related tasks as assigned

Responder Qualifications:

• Must be at least 18 years of age
• Bachelor’s degree with at least two (2) years of behavioral health experience OR
• High school diploma, high school equivalency, or State Education Commencement Credential and one or more of the following qualifications:
  • One (1) to three (3) years of experience working with individuals with serious mental illness or substance use disorders;
  • Two (2) years of work experience in children’s mental health, addiction, or foster care;
  • A student or intern within a mental health/clinical DOH-approved New York State Education Department program;
  • Licensed Practical Nurse;
  • Credentialed Alcoholism and Substance Abuse Counselor (CASAC);
  • Individuals with lived-experience as an individual with emotional, behavioral, addiction, or co-occurring disorders or as a parent/primary caregiver of a child with emotional, behavioral, addiction, or co-occurring disorders and who are not qualified peers.
• Must be willing to participate in all required federal, state, county and agency training including Narcan administration, evidence-based assessments, person-centered and trauma-informed approaches.
• Fosters an inclusive environment and demonstrates the values of diversity, equity and belonging.
• Demonstrates a high standard of professionalism and collaborative efforts when working with law enforcement, providers and other collaterals.
• Must possess a valid NYS driver’s license and access to reliable transportation.
• Demonstrates the values of diversity, equity and belonging; foster an inclusive environment that facilitates diversity.

Pay Rate: 

• $28.58 per on-call shift (which equates to $200 for one week and provides advanced compensation for telephonic services) 
• $100 per on-call shift on an agency observed holiday 
• Mobile Crisis Response: 

• 1-90 minutes: $100 
• 91-180 minutes: $150  
• 181+ minutes: $200 

• In-Person Follow Up: 

• 1-90 minutes: $50 
• 91-180 minutes: $75 
• 181+ minutes: $100 

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

Welcome to Wholehearted Health!

Liberty Resources is an Equal Opportunity Employer.