Customer Service Technician I

About the Role:

Windstream’s team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do:

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve their communications needs. 
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• You will report to the Manager of Local Operations.

Do You Have?

• Basic technology and math skills.
• Valid driver’s license and safe driving record.
• Ability to distinguish colors in use of color-coded cable.
• Ability to use equipment with maximum load capacity of 275lbs.
• Ability to lift up to 50lbs, capable of working aloft.
• Ability to successfully complete required safety training.
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
• Ability to respond to after hour callouts.
• High School Degree or GED equivalent.

Even Better:  

• Customer service or sale experience.
• Certifications or training directly related to the position.
• Two-year technical degree in computers or electronics, or the equivalent in work experience. 

** Notice to Internal Applicants: While Windstream will always select the most qualified applicant, internal applicants currently employed by Windstream as a CST II will retain the CST II job title if selected and transfer offer is extended. If you have questions, please consult with the recruiter assigned to this requisition.