Local Connection Consultant

About the role:
Are you ready to become the face of innovation and customer satisfaction in your community? Kinetic by Windstream is seeking passionate individuals for a dynamic role that blends sales, customer service, and community engagement into one exciting opportunity. This position is not just a job; it's a chance to make a real impact – to be the local connection that our customers rely on, providing top-notch service and introducing them to the latest in telecommunications technology.
As a Local Connection Consultant, you will assist Kinetic customers with inquiries about the Kinetic suite of products and services. You will engage the customer through phone, email, social media or face-to-face, always promoting and representing the Kinetic brand with the utmost professionalism. 
What You’ll Do:
•    Handle local customer service inquiries.            
•    Engage in both inbound and outbound sales activities.    
•    Generate referrals for new sales and upgrades through engagement with operations and techs.
•    Provide support for field operations and assist with customer issues and escalations.
•    Assist in promoting local events and represent Kinetic at community and selling events. 
•    Collaborate with other Windstream sales teams as needed.    
•    Marketing activities to fill the sales funnel and promote local.    
•    Act as brand ambassadors in the region and support corporate sales initiatives as needed.
•    Support regional social media through local “human” responses.
•    Maintain inventory of modems to assist customers locally.    
•    Promote “Local.” Local Contact, Local Connection, Local Number.
Do You Have:
•    Experience in Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality
•    Intermediate experience using Microsoft Office or other professional software
•    Ability to meet and exceed sales targets in a commission-based environment.
•    A professional attitude along with a confident and outgoing personality.                
•    Ability to work effectively with cross-functional teams to meet a common goal            
•    Proficient and professional verbal and written communication skills.            
•    Ability to build rapport quickly and successfully with a wide range of customers.            
•    Experience problem solving quickly and decisively.                        
•    Ability to use diplomacy when working with challenging or demanding customers.        
•    High School Degree or GED equivalent.                        
•    Valid Driver’s License.     

Even Better:
•    Coachable and motivated
•    A desire to work in a fast paced environment
•    Bilingual 

Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving:  Car: Frequently: 34 – 66%

Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%,  >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone

Type of Driver’s License Required: Driver’s License

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