Sr. Spclst-Community Advocate

What You’ll Do:

You will ignite new sales opportunities and facilitate upgrades by actively engaging in community outreach. Your expertise will allow you to serve as a consultant, identifying and meeting customer needs while providing a personalized touch to our services.

You'll also be Kinetic's human touchpoint, ensuring that customer service is delivered with a personal and local feel. Your responsibilities include identifying and participating in branding and selling events, tapping into the marketing insights provided by the Regional Marketing Consultant, and engaging with sales leaders and operations teams to enhance local community engagement. Building and nurturing relationships will be at the core of your role, including local homeowners’ associations, real estate and rental agencies, and other community partners. By keeping these entities informed of our services, you will ensure that new homeowners and tenants are well-acquainted with Kinetic’s offerings, and commitment to the community.

Active local engagement is key, and you will be expected to collaborate with local chambers, civic groups, charitable organizations, other community partners as well as our internal Kinetic community, enhancing Kinetic’s image as an integral part of the locality. Your role involves a close partnership with the operations teams to swiftly tackle and resolve any customer escalations, providing a seamless and positive customer experience. As the local expert, you will keep a pulse on competitor activities, providing valuable insights to our team. It is essential that you build a strong rapport with other sales teams to ensure a cohesive approach in all customer interactions. Lastly, you will be the champion of Kinetic’s Local initiative, promoting our local contact points, connections, and making sure the community knows they have a local team to call when they need support or services.

Do You Have?

• The ability to multi-task with a sense of urgency. 
• Create and manage project plans and timelines to ensure key deliverables are met.
• Anticipate needs, prioritize tasks & meet deadlines.
• A self-motivated, positive attitude with the desire to achieve metrics.
• Strong written, verbal and communication skills.
• The ability to travel within a territory. 
• A high level of comfort speaking in front of large crowds.
• Familiarity with Telecommunications, Broadband Fiber to the Home, DSL, Wi-Fi.
• Project management and customer service experience.
• College degree and 3-5 years professional level experience or 5+ years professional level related experience, or an equivalent combination of education and professional level related experience.

Minimum Requirements:

High School diploma or equivalent and 1+ years of sales, customer service or other related experience. College hours or a college degree may be substituted for some experience as deemed appropriate. This is a safety sensitive position.