Local Connection Consultant

About the role:

Are you ready to become the face of innovation and customer satisfaction in your community? Kinetic by Windstream is seeking passionate individuals for a dynamic role that blends sales, customer service, and community engagement into one exciting opportunity. This position is not just a job; it's a chance to make a real impact – to be the local connection that our customers rely on, providing top-notch service and introducing them to the latest in telecommunications technology.

As a Local Connection Consultant, you will assist Kinetic customers with inquiries about the Kinetic suite of products and services. You will engage the customer through phone, email, social media or face-to-face, always promoting and representing the Kinetic brand with the utmost professionalism.

What You’ll Do:

• Handle local customer service inquiries.                                
• Engage in both inbound and outbound sales activities.    
• Generate referrals for new sales and upgrades through engagement with operations and techs.
• Provide support for field operations and assist with customer issues and escalations.
• Assist in promoting local events and represent Kinetic at community and selling events.
• Collaborate with other Windstream sales teams as needed.          
• Marketing activities to fill the sales funnel and promote local.      
• Act as brand ambassadors in the region and support corporate sales initiatives as needed.
• Support regional social media through local “human” responses.
• Maintain inventory of modems to assist customers locally.            
• Promote “Local.” Local Contact, Local Connection, Local Number.

Do You Have:

• Experience in Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality
• Intermediate experience using Microsoft Office or other professional software
• Ability to meet and exceed sales targets in a commission-based environment.
• A professional attitude along with a confident and outgoing personality.                                                 
• Ability to work effectively with cross-functional teams to meet a common goal                                    
• Proficient and professional verbal and written communication skills.                                         
• Ability to build rapport quickly and successfully with a wide range of customers.                                 
• Experience problem solving quickly and decisively.                                                                                            
• Ability to use diplomacy when working with challenging or demanding customers.                            
• High School Degree or GED equivalent.                                                                                  
• Valid Driver’s License.    

Even Better:

• Coachable and motivated
• A desire to work in a fast paced environment
• Bilingual

Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving:  Car: Frequently: 34 – 66%

Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%,  >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone

Type of Driver’s License Required: Driver’s License

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