Specialist I, Client Services Manager

To be the point of contact for escalated items of assigned production client base.

Works with the Account Manager to plan and execute project details based off assigned action items

Strives to identify revenue cycle improvement points for a defined list of SSI clients

• Reviews trends for assigned client base.

• Maintains accurate documentation of the status of assigned accounts.

• Provides assistance to Client Success Specialists.

• Assists clients of other Client Success Specialists if requested.

• Provides additional project support as needed.

• Coordinates SSR completion with various internal/external sources.

• Schedules re-training.

• Acts as a positive role model in all aspects of professional performance.

• Observes safety procedures and personnel policies.

• Other duties as assigned.

• Must exhibit strong proficiency in the use of Microsoft Office.

• Must possess strong communication and analytical skills.

• Must be able to interact cordially and productively with co-workers in a team environment.

• Ability to handle multiple tasks effectively.

• Ability to work under pressure and to prioritize.

• Must possess excellent organizational skills.

• Must be able to proficiently read and write in English.

• Must possess effective communications skills with ability to handle difficult situations.

• Must be able to make independent judgment decisions with little supervision.

• Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.

• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.

• Must be able to lift up to 10 lbs. occasionally.

• Must be able to sit for prolonged periods of time and move around the building and elsewhere occasionally.

• Must be able to travel by automobile or airplane overnight occasionally.

• Implement and act in accordance with the organization's information security policies;
• Protect assets from unauthorized access, disclosure, modification, destruction or interference;
• Execute particular security processes or activities;
• Ensure responsibility is assigned to the individual for actions taken; and
• Report security events or potential events or other security risks to the InfoSec department.

Min/Preferred

Education Level

Description

Minimum

High School or GED

High School Diploma required.

Preferred

4 Year / Bachelors Degree

Bachelors Degree in related field preferred.

Preferred

2 Year / Associate Degree

Associates Degree in related field preferred.

Minimum Years of Experience

Comments

3

At least 3 years of experience in Healthcare and/or Client Service required.

Min/Preferred

Certification

Description

Minimum

Driver's License

Must have a valid driver’s license, insurance and be insurable through the company’s insurance carrier.

A combination of experience and advanced education may be substituted. Background checks and drug test required.