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Technician Broadband Sr - Glo Fiber

Lewes, DE 19958, USA ● Salisbury, MD, USA Req #3202
Thursday, June 13, 2024
Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art fiber optic and cable networks to customers in the Mid-Atlantic United States. The Company’s services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns an extensive regional network with over 8,300 route miles of fiber and 220 macro cellular towers.  For more information, please visit

Are you ready to move your career forward at the speed of light? Glo Fiber isn’t just a new internet service provider, it’s internet at the speed of light. Glo Fiber is looking for new employees who want a new company experience, matched with the stability and benefits of a publicly traded company with over 1M customers. We are interviewing technicians, installers, retail sales representatives and other key positions in preparation for new market launches very soon. Get in on the ground floor and apply to be a part of our Glo Fiber family today!

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Job Summary:
Responsible for maintenance, installation and repair of FTTH services in the Shentel FTTH systems. Installs all Shentel FTTH video , broadband internet access and voice services. Supports system troubleshooting, maintenance and repairs from the customer premises to the head end / IP Hub location including all active and passive devices. Will be included in Shentel on-call schedule and expected to work Saturdays periodically. Daily contact with customer concerning service problems and installation of equipment as well as clearing network and customer troubles. Frequent contact with manufacturers for technical assistance. Working conditions include climbing, bucket truck operation, working at heights, driving approximately 50 to 100 miles a day and working diverse hours.

Qualification Requirements:
a. Education: High School Diploma or equivalent required.
b. Experience Level: 5 years of CATV, wireline and fiber optic installation, maintenance, troubleshooting and repairs.
c. Special Requirements: Ability to read and comprehend written materials. Ability to communicate in both face-to-face and non-face-to- face situations. Ability to lift 50 pounds and transport 200 feet. Ability to work aloft on ladder or bucket truck, as well as underground while using power tools.
d. SCTE, NCTI or cable company equivalent certifications for maintenance tech or head end technician required. Candidate must be holding certification, or certifying entity must verify certification.
e. Experience with digital CATV systems, IP Video, Optical installation and troubleshooting.
f. Competent in fiber optic theory and fiber cable system operation, maintenance and troubleshooting.
g. Skills Summary: PC skills utilizing laptop devices and basic software applications (MS Word, Excel, Web Browse).
h. Valid Driver’s license required, DCJS certification preferred.

Knowledge of:
a. Telecommunications concepts, CATV, fiber optic and coaxial transport systems, electricity and
b. Troubleshooting skills in fiber optic systems using experience and test equipment.
c. Skills: Ability to deal tactfully and effectively with the public and staff, as well as 3rd party vendors and other utilities.

Shentel provides a drug-free workplace and is an EEO employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.


If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or When you contact a HR Representative please identify the type of accommodation or assistance you are requesting.  We will assist you promptly.



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Other details

  • Job Family Engineering & Operations
  • Job Function Glo Fiber
  • Pay Type Hourly
  • Required Education High School
Location on Google Maps
  • Lewes, DE 19958, USA
  • Salisbury, MD, USA