Admissions Coordinator

Spring Education Group (PA), 1615 West Chester Pike, West Chester, Pennsylvania, United States of America Req #6660

Monday, July 1, 2024

Spring Education Group is a multi-brand education network of superior private school institutions spanning infant care through high school. The network (currently composed of approximately 220 schools) brings together some of the best private school programs in the country, with proven track records educating children through unique and carefully crafted curricula.

Reports to

The ECE Admissions Coordinator reports to the ECE Admissions Director.

Overview

While performing all Admissions Coordinator duties as assigned, the ECE Admissions Coordinator is responsible for providing administrative support to ECE Director of Admissions via a range of tasks related to communication and organization, including hiring, training, counseling and guiding all ECE call center admissions coordinators to respond to phone and web-based inquiries while providing constructive feedback and coaching. Other responsibilities include completing weekly and monthly operational reports analyzing data for continued call center improvement; act as a liaison between school administrative staff and admissions call center as needed. mission and goals.

Responsibilities

Provide administrative support in communication and organization as needed.

Support in hiring and training of ECE Admissions Coordinators to include process and procedures for specific situations up to an including data entry, documentation, communication with the school administrative teams and the admissions coordinators.

Assist in continuous improvement of the call center by listening to weekly calls, giving constructive feedback and follow-through with next steps to strengthen individual

ing company policies.

Prepare weekly and monthly reports analyzing call center data to gain an understanding of clear expectations and improve call center performance.

Essential Skills & Experience

B education and experience in Education or Communications preferred

ECE school administration experience required

At least 1 year experience as a Spring Education Group Admissions Coordinator required

Proven understanding of Spring Education Group Preschool instruction and curriculum

and industry competitors

Desire to continuously improve systems and communication

Passion for helping people, skilled in persuading others and a strong interest in sales required

Strong understanding of a customer obsessed culture required

Exceptional written and verbal communication skills is a must

Strong organizational skills and excellent attention to detail

Proficient in Microsoft Word and Excel; NetSuite a plus

Exhibits strong leadership, conflict resolution, interpersonal and communication skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. In general, this position requires an individual to frequently walk, stand, sit, squat, stoop, reach, kneel, rise from the floor, twist, listen, read, write, and speak the English language. In addition, this position often requires an individual to carry, lift, use repetitive or fine hand movements, and occasionally push, pull, or bend. This position is regularly required to hear and use clear vision with or without correction. Spring Education Group, including, but not limited to SEG Inc., and their affiliates (collectively “Company”) is an Equal Opportunity Employer. All qualified applicants for employment and employees are provided equal employment opportunities, including in recruitment, hiring, and assignment, without regard to actual or perceived race, color, religion and religious creed, sex (including pregnancy and related conditions), sexual orientation, gender identity, gender expression, marital or familial status, age, national origin, ancestry, disability, genetic information, military/veteran status, or any other classification protected by federal, state, or local law. The Company expressly prohibits any form of unlawful employee or student harassment or discrimination.

Other details

Pay Type Salary

Apply Now

Spring Education Group (PA), 1615 West Chester Pike, West Chester, Pennsylvania, United States of America