Manager of Residential Operations

At AbleLight, people are the heart of everything we do. Our mission, vision and values reflect a commitment to people. As an organization, we are aligned, inspired and driven toward a common goal - believing that together, the best life is possible

We are currently looking to hire a full-time Manager of Residential Operations. The primary responsibility is to lead the team that delivers person centered care and services to those we support in a residential setting to fulfill our purpose for existing “We believe the world shines brighter when people with developmental disabilities achieve their full potential.”

Requirements:

• High School Degree
• Two to three years of previous experience in a work position, volunteer/community role, or educational setting that focuses on serving and helping others.
• Two to three years of previous leadership experience.
• Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve.

Benefits (for those scheduled 30 hours per week or more): 

We support the whole person and have designed our benefits with you and your family's total well-being in mind:

• Health and Wellness: Medical, Dental, and Vision benefits starting the first of the month following 30 days of employment and access to Teledoc 
• Financial Wellness: 403(b) Retirement Savings Plan with 3.5% matching contributions, Health Savings Account, Flexible Savings Account, and Basic Life, AD&D, STD, and LTD insurance
• Work/Life Balance: Paid Time Off (PTO), Tuition Reimbursements
• We are now also offering Any Day Pay. With Dayforce Wallet, you get access to your pay as soon as you've earned it at no additional cost to you. 

Responsibilities:

• Hire, welcome, onboard, and mentor new colleagues on the team.
• Facilitate regular meetings and support required training needed to assure the support, quality, and compliance expectations doe the individual we support.
• Develop the schedule for program DSPs and Lead DSPs as required.
• Identify ways to remove barriers, achieve results, and achieve high levels of engagement.
• Actively, and intentionally show recognition and appreciation for staff efforts.
• Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance.
• Be the resource for any DSP and Lead DSP colleagues, persons we support, or parents & guardians in the home if local home efforts to resolve a topic are not successful.
• Demonstrate positive leadership behaviors leading the way through individual behaviors & example to develop individuals, empower teams, and promote collaboration.
• Effectively engage in the admission of individuals supported with the completion of Person Focused Worksheet (PFW), individual support plans (ISP / PSP) documentation and any other required procedures and documentation.
• Complete required Medicaid redeterminations and renewal submissions.
• Positively influence the program with a focus on budget and metrics to grow residential services and to achieve our balanced scorecard results by maintaining a strong and collaborative working partnership with all colleagues, leadership, PWS, and parents & guardians.
• Ensure standard AbleLight operating procedures and any related state and local regulations and expectations are implemented consistently and in collaboration with operational leaders and colleagues across the homes in your area of accountability.
• Manage facilities and property through regular home inspections and vehicle maintenance.
• Complete all individual training and development and manage the training compliance of direct reports required by local, state, federal and AbleLight policies and procedures.
• Bring recommendations forward related to quality and process improvements for our employees and those we serve to enhance standard operating.
• Ensure timely, comprehensive, and objective documentation both personally and for direct reports through the review of entries into our health information technology, human resource technology.
• Track, monitor and update Individual Support Plans (ISP/PSP) created in collaboration with the person we support, parents & guardians, external clinical or local/state representative & providers, internal partners in nursing and quality, and operational leadership.
• Responsible for Parent Guardian communication and documentation.
• Deliver person centered care and services to those we are blessed to serve.

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