Commercial - Strategic Account Manager

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. 
 
Who we are: 

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

 At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer: 

• Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck 
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance 
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance 
• Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation 
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company 
• Retirement planning through the Company’s 401(k)

Who we are looking for:

The Commercial Strategic Account Manager (CSAM) works with various levels of our clients’ organizations including the C-Level contacts, while maintaining an understanding of the client(s) programs, needs and expectations. The CSAM will understand the value that ACV provides to the client and continuously demonstrate why ACV is the right partner to help them achieve their goals and liquidation strategies. To provide this exceptional service, the CSAM will work with all areas of the ACV organization including internal operations, field operations, titles, inside sales, IT, product, and marketing, in coordinating the delivery or enhancement of existing services and developing new or revised strategies. The CSAM must influence others by effectively advocating on behalf of our client and demonstrating the value added to the client and ACV.

What you will do:

1. Process Improvement:

• Identify areas for process improvement and implement innovative solutions.
• Collaborate with teams to establish and document best practices and SOPs.
• Continuously assess and optimize operational workflows.

2. Integrated Sales Strategy:

• Collaborate with internal teams to develop and implement sales strategies and processes to achieve overall business objectives.
• Analyze market trends and customer feedback to enhance sales approaches.

3. Operational Excellence:

• Oversee end-to-end operations to ensure efficiency and effectiveness.
• Implement and refine operational processes to streamline workflows.
• Work closely with cross-functional teams to optimize resource utilization.

4. Cross-functional Collaboration:

• Facilitate collaboration among departments such as IST, OST, Payments, Titles, Business operations and analytics.
• Act as a liaison between teams, fostering open communication and knowledge sharing.
• Drive cross-functional initiatives to enhance overall business performance.

5. Client Relationship Management:

• Manage and nurture client relationships, ensuring high levels of satisfaction.
• Address client concerns and collaborate with internal teams to provide solutions.
• Use a consultative sales approach to boost client engagement, inventory, and sales.

6. Reporting and Analysis:

• Create and maintain comprehensive reports on sales and operational metrics.
  1. Excel and SalesForce proficiency.
• Utilize data analysis to identify trends, opportunities, and areas for improvement.
• Present findings to leadership and recommend strategic adjustments.

What you will need: 

• Must have been employed with ACV Auctions for at least one year or have at least two years of key account management experience outside of ACV
• Bachelor’s degree in business and business systems experience preferred.
• Proven experience in integrated sales and operations
• Excellent analytical, problem-solving, and organizational skills.
• Effective communication and interpersonal skills.
• Familiarity with CRM systems and other relevant tools.
• Auto industry, repossession, and/or remarketing experience is a plus.

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