Arbitration Administrator, Bilingual
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:
- Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company’s 401(k)
What you will do:
The Arbitration Administrator, Bilingual will report to the Arbitration Manager, with a primary responsibility to resolve differences between the buyer and seller arising from representations the sellers make on an auction. The Arbitration Administrator will research all issues and recommend final decisions regarding all post auction issues that arise. The Arbitration Administrator will also perform all duties assigned by the Arbitration Manager. The Arbitration Administrator must also know, practice and ensure that company policies and procedures in addition to state and federal laws are followed at all times by persons under their jurisdiction.
- Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions
- Be thoroughly familiar with procedures for handling all aspects of customer service and arbitration
- Resolve any customer complaints in a friendly, courteous manner. Advise management of all serious complaints.
- Resolve arbitration differences in a polite and distinct manner, making sure that each customer is aware of sale regulations.
- Research and recommend options and resolutions to the Arbitration Manager regarding all post auction issues (ex: mechanical repair, transportation costs, etc.)
- Communicates final decisions to both buyer and seller and coordinates the post-auction process (ex. unwinding deals, price negotiation, transportation returns, etc.)
- Coordinates and facilitates all logistics for 3rd part inspections of vehicles and performs proper record keeping
- May perform accounts receivable duties
- Understand and enforce the ACV Arbitration policies and procedures
- Practice and promote teamwork at all times. Set a good personal example of attitude and performance
- Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the Arbitration Manager or designated manager.
- Maintain a good flow of communications with entire team including all management.
- Recommend new customer services and procedures to the Arbitration Manager.
- Other duties as assigned
What you will need:
- Minimum - High School or GED
- Preferred - 4 Year / Bachelors Degree -
- 3 years Customer service and/or claims roles
- Ability to read, write, speak, and understand English and Spanish
- Experience with Salesforce or other CRM strongly preferred.
- A minimum of 1 year of mechanical experience preferred.
- Automotive auction experience strongly preferred.
- Ability to be self-motivated and able to work independently.
- Adapt quickly to shifting priorities and assists others in doing so.
No immigration or work visa sponsorship will be provided for this position.
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
Other details
- Job Family Customer Operations
- Job Function Arbitration
- Pay Type Hourly
- Arizona, USA
- Florida, USA
- Texas, USA