GA-102 - Bilingual Collector

Purpose

The Collector is responsible for all collections within the Firm.
 

Specific Duties, Activities and Responsibilities

• Call volume ranges from 100 to 125 calls per day
• Possess strong customer service skills, with ability to build relationships
• Persuade and assist patients to pay their outstanding bill
• Negotiate payments and terms of agreement
• Adhere to policies, procedures, and laws pertaining to Medical Collections

Job Requirements

• High School Diploma required
• Bilingual in Spanish and English is required, must be well spoken in English
• 2 + years of experience in collections
• Experience in Medical Collections preferred
• Experience in Medical and Legal Collections optimal

General Competency Factors

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.

Location

• This position will be fully remote 12pm-9pm
• Must be able to train in office for 2 weeks