Collections Manager

Purpose

This position overseas the daily operations of the Collections Department

Specific Duties, Activities and Responsibilities

• Manage call quality and compliance
• Conducts high level negotiations
• Handles direct contact with clients
• Ad-hoc reporting
• Reviews settlements and payment arrangements
• Facilitates in the hiring process
• Conducts employee reviews
• Handles escalated calls
• Must help meet performance goals based upon money collected by the department

Job Requirements

• High School Diploma required
• 6 months of experience in a supervisory role required
• High level of understanding of the FDCPA

General Competency Factors

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm’s vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.