C Tech Apprentice

1. Maximize Production, Customer Service, and Profitability.

• Learn and maintain current product and technical knowledge through manuals, training, and experience.
• Move vehicles to appropriate locations and conduct repairs directly by management.
• Effectively communicate with Technicians and Management to ensure proper diagnoses of vehicles and quality craftmanship.
• Perform all repairs utilizing appropriate tools, procedures, and operations under the direction of the assigned technician.
• Disassemble and assess any supplement needs, labor, and parts and communicate with the shop foreman, assistant service manager, and service manager under the direction of the assigned technician.  
• Follow policies and procedures as per your specific manufacturer(s) manual.
• Maintain customer, vendor, and employee confidence while protecting operations by exercising discretion when handling sensitive confidential information.
• Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
• Complete and maintain all Larry H. Miller Dealerships’ required training.
• Maintain ability to handle job stress and effective interaction with others in the workplace.
• Perform all other job duties as requested by management.

2. Operate with Integrity.

• Demand the highest ethical standards from self and others.
  • Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.
• Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.

Physical Demands:

• Work performed in a dealership setting due to the location of customer vehicles and shop supplies.
• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities.

• Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.
• Required to lift up to a minimum of 100lbs.
• Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives.
• While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
• Required to operate equipment and move vehicles in a safe manner at all times.
• Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
• In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week.

Minimum Qualifications:

1. Education, Experience, and Certification(s)/Training.

• High school diploma or the equivalent.

• Maintain valid driver’s license and MVR record within company policy requirements.

2. Skills.

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do.
• Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.
• Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Repairing- Repairing machines or systems using the needed tools.
• Troubleshooting- Determine causes of operating errors and decide what to do about them.
• Quality Control Analysis- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes, resolve grievances and conflicts, or otherwise negotiating with others.

3. Knowledge.

• Knowledge of Larry H. Miller Dealerships’ current company management systems is desirable.
• Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required. 
• English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work-related documents. 
• Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. 
• Mechanical- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Hazardous Materials- General knowledge of proper procedures and safety measures for handling items that may contain hazardous materials.