Membership and Outreach Coordinator

Membership and Outreach Coordinator

Are you passionate about community engagement and working with active older adults? Join our team as a Membership and Outreach Coordinator and help us grow our Center’s membership, programming and special events.  If you’re results driven enthusiastic, creative, and who loves helping others stay active, we want to hear from you!

BASIC HOURS:                  35 hours/week

SUPERVISOR:                   Director of Programming, Myerberg Center

DEPARTMENT:                 Aging in Community

STATUS:                            Exempt

CHAI Employee Standards:

Support organizational benchmarks and meet agency goals

Exhibit strong work ethic and passion for meeting expectations with high standards

Able to work well in a team environment

Sustain a positive, enthusiastic and professional attitude

Maintain a professional appearance and demeanor

Show respect for staff, board, volunteers and clients

Perform all duties in a timely, accurate, honest, and professional manner

Attend and assist with the annual meeting.  In addition, assist with at least one other agency event each fiscal year by volunteering to help plan, set up, clean up and/or staff a table

In this role you will:

• Assists members with inquiries, center tours, service, registration, renewals and sales
• Meets monthly membership, subscription and class enrollment goals
• Ensures desk has all materials, training and tools needed to implement excellent customer service
• Builds rapport with members and guests by communicating with referral contacts, potential members, existing members and former members to cultivate the warm and friendly atmosphere the center is known for
• Plan and execute community and outreach events to attract new members
• Collaborate with local businesses and organizations to enhance community engagement
• Manage and maintain the membership database with accurate records
• Work with marketing staff to promote membership, subscriptions and program participation
• Provide monthly membership and outreach activity reports
• Support the program director with hosting and implementing programming
•  Ensures all members and visitors follow enhanced safety check-in procedures as needed Cover front desk and fitness center as needed
• Start virtual zooms and upload virtual center videos as needed
• Other duties as assigned

Qualifications:

• High school diploma or equivalent; bachelor’s degree in marketing, communications, or a related field preferred but not required
• Experienced with customer service and meeting sales goals
• At least 2 years of experience in sales and marketing, community engagement, or a similar role
• Supervision experience preferred
• Experienced with various technology and social media platforms
• Previous experience in event planning and execution.
• Proficiency in Microsoft Office and database management.
• Strong analytical and problem-solving skills

Skills/Requirements:

• Detailed oriented and data driven
• Be able to take initiative and use good judgement in meeting the goals of this position
• Outstanding interpersonal and communication skills.
• Customer-centered attitude with a positive and enthusiastic approach.
• Ability to multitask and stay organized in a dynamic environment.
• Strong work ethic and ability to maintain confidentiality.
• Sensitivity to the needs of seniors and people with disabilities.
• Team player who is receptive to feedback and supportive of colleagues.
• Ability to brainstorm and generate innovative ideas to promote the center.

Compensation & Benefits

$40,000 - $46,000, commensurate with experience

Application Process – Electronic submissions are preferred 

This job ad is not intended to be all-inclusive, but to describe the general nature and level of work to be performed. The Associated is proud to be an equal opportunity employer. In keeping with our Jewish values, The Associated supports a thriving Baltimore that celebrates diversity and appreciates the unique combination of gender, race, age, religion and ethnicity, sexual orientation, intellectual and physical disabilities, and special qualities that each resident adds to the fabric of life in Baltimore. We welcome everyone interested in our mission to join us. If you require accommodation, please contact us, and we will make every effort to meet your needs.