Seasonal Backcountry Gearhead ($17.50/hr.)

What is a Gearhead? Click this link to find out! 
 
Backcountry Gearhead: Passionate and driven individuals that have a love of the outdoors and who want to provide an amazing experience for our customers. 

We are unable to consider candidates that reside in the following states: Alabama, California, Colorado, Connecticut, Hawaii, Illinois, Indiana, Iowa, Kansas, Maryland, Minnesota, Nevada, New Mexico, New York State, Ohio, Pennsylvania, Rhode Island and Washington State

START DATES & TRAINING DATES: We have two upcoming start dates available. Training is, of course, paid and you will train from home. We provide all equipment for training and for the job.

SHIFT INFO: One 8-hour shift per weekend required. Schedule changes weekly, no set schedules.

PAY: $17.50 per hour

PERKS: We use the gear we sell! As a Gearhead, you'll receive an employee discount to help fuel your passion for the outdoors along with other industry perks  

LOCATION: Work from home, wired internet required, this is not a role you can work from a van or on trips. If you are in the SLC area and prefer to work in an office, you are welcome to work at our Gearhead Operations  

SEASONAL POSITION INFORMATION: This is a seasonal position, the length of seasonal employment is dependent on business demand and typically runs 3-6 months, however, a minimum timeframe cannot be guaranteed.  Yes! We do often convert our high performing seasonal gearheads to regular status, these decisions are based on business demands and your performance.  Seasonal positions are not eligible for benefits; however, you do get to participate in our employee discount perk and it is a good one!

JOB OVERVIEW:  

Backcountry is seeking enthusiastic people excited about the outdoor industry! Geek out with customers via phone or chat all day/night by sharing your insane, expert, gear knowledge.  In addition to providing smashing service, you’ll increase Backcountry’s profit margin growth by suggesting the coolest add-on items that complement the customers’ purchase. Gearhead Operations focuses on making sure we have the answer to everything our customers might possibly want to know before they even think of the question. We gain skills in different outdoor sports like climbing, skiing, snowboarding, and more by attending work and vendor-sponsored workshops to continually advance our gear knowledge. We value and reward hard work, gear passion, and a get-it-done attitude. At Gearhead Operations we are obsessed with creating loyal, repeat customers through our incredible service. This is a great opportunity to work in the outdoor industry!  

RESPONSIBILITIES:   

• Handle customer contacts which involve answering gear questions, placing orders and account help through online chat, phone, email and SMS  
• Help customers choose the best gear for their needs and enter orders directly into our system  
• Assist customers with navigating our web sites, including product filters, policy pages and other self-service features  
• Recommend add-on items and relevant services to ensure an excellent outdoor experience for our customers  
• Represent Backcountry’s core values through caring intensely about our customers, encouraging outdoor participation and inspiring others  
• Solve all problems with a customer-first mentality and out of the box thinking when required  
• Answer inbound calls and online chats  
• Make outbound calls 
• Solve problems, and answer questions about orders, returns, shipping, and order status  
• Work alongside a motivated and fun team full of outdoor enthusiasts that are passionate about the outdoors     
• Build your product knowledge through training to assist customers with their outdoor gear questions    

QUALIFICATIONS: 

• A passion and craving for getting outside and sharing your experiences with our customers     
• Must be able to multitask, prioritize and think on your feet     
• High School Diploma or equivalent  
• Minimum of six months customer service/sales experience in any industry is preferred  
• Solid skills with Microsoft Office (Word, Excel, Exchange etc.)  
• Strong Communication skills (Verbal and Written)  
• Strong ability to multitask  
• Proactive mindset and creative problem-solving skills  
• Strong Time Management ability  
• Ability to type 30+ WPM  
• Ability to build and maintain long-term relationships with customers  
• Ability to use active listening to identify customer needs, concerns, and complaints  
• Ability to effectively communicate both verbally and written required  
• Able to work efficiently and effectively within multiple channels of inquiries  
• Basic computer operating skills