Business and Community Partnership Development Manager - Center House Employment Supports (CHES)

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. 

Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.

Job Summary:

Your position as Business sand Community Partnership Developer meets this mission through creating employment and social inclusion activities for people served. This is an exempt position.

Essential Functions of Position: 

• Provides daily shift coverage in program. Creates daily schedules to ensure scheduled programming and supervision of individuals.
• Protects the rights and dignity of the individuals we support.
• Safeguards the confidentiality of those supported by the programs.
• Administers medications as needed. Ensure medication records are in compliance with MAP policies.
• Leads and provides resources for the direct care staff of CBDS and Day Habilitation team in upholding and enhancing the human rights, dignity and full community integration of all program participants.
• Assesses individuals training needs, develops descriptive teaching programs and monitors effectiveness through data collection.
• Coordinates Individual Support Plan development and implementation and attends team meetings as scheduled.
• Provides crisis assessment, prevention and needed intervention.
• Provides advocacy and case management services for the individuals of the program, which includes contact with families, residential providers and other service providers.
• Ensures progress notes, ISP assessments and support strategies and DDS reports are completed as required by contract.
• Ensures program documentation meets CARF regulations and licensing regulations.
• Supervises Education/Employment Counselors in job coaching, teaching educational classes and planning community activities.
• Develops and implements clinical and behavioral treatment plans. Ensures accurate data collection of target behaviors. Participates in clinical consultation and risk management meetings as needed.
• Ensures contractual obligations of each participant in Supported Employment are met at 100% each month.
• Reviews billing weekly to ensure contracted needs are met, creates follow up and action plan for job development, and identifies challenges to find solutions.
• Attends and participates in Greater Boston Employment Collaborative meeting bi-monthly; completes weekly polls, uses needs and leads as tools, and network with other agency and industry providers.
• Ensures Business Development documentation is completed including vocational evaluations, lead sheets, job placement sheets and monthly billing.
• Ensures that Supported Employment Contracts are implemented as assigned.
• Ensures weekly networking and personal contact with new community and employment opportunities.
• Ensure job seeking participants get jobs.
• Complete job applications with job seekers, contact for follow up, arrange interviews, arrange job tours.
• Creates individualize community partnerships for participants in Day Habilitation and CBDS.
• Completes other duties and projects as assigned by the Director.

Program Management and Operations Responsibilities:

• Resolves problems, runs meetings and assigns tasks.
• Ensures proper implementation of clinical protocols.
• Oversees staff scheduling.
• Coordinates activities of the program.
• Monitors contractual billing for accuracy and completion, weekly and monthly.
• Assists in the development and administration of policies and procedures for both the agency and the program.
• Run monthly Community Connection Committee and develop action steps to follow through and complete.
• Meet with Community Connection Committee members 1:1 bi-monthly to ensure follow through of assigned action steps are completed.
• Run monthly SE team meetings.
• Prepares monthly and Quarterly reports for program trends.
• Prepares quarterly reports for program annual objectives.
• Ensures compliance with agency policies and procedures for both individuals and staff.
• Ensures that case records are maintained in accordance with Bay Cove, CARF and DDS policy.
• Develops and monitors a programmatic schedule that ensures completion of program duties and individual’s ISP goals.
• Ensures that contact with families and outside agencies is provided in a professional manner on an ongoing basis.
• Maintains a positive and professional relationship with the program’s neighbors, community members, involved family members, colleagues and funding sources.
• Ensures proper maintenance of the physical site in compliance with agency regulations.
• Assumes all program responsibility including the development and initiation of program goals.
• Maintains accurate programmatic documentation such as emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and any other documentation assigned by the Director.
• Collects data to document individual skills training.
• Ensures that agency and regulatory standards are met and maintained, including agency QA audits, CARF, DDS licensing, and MAP reviews.
• Assumes responsibility for keeping driver’s license current.
• Maintains a safe driving record.
• Assumes responsibility for the basic care of the agency vehicles.
• Maintains the agency vehicle logs accurately.
• Follows and implements all program safety procedures.

Supervisory Responsibilities:

• Provides staff supervision and training for the Education/Employment Counselors.
• Supervises and supports program staff through bi-weekly supervision, staff meetings, direct observation and written evaluations.
• Evaluates work performance of supervisees as specified by agency‑ personnel policies and statewide initiatives.
• Identifies needs for and ensures the provision of staff training.
• Chairs bi-monthly staff meetings.
• Collaborates with program managers to ensure daily schedule needs for social inclusion and supported employment are met.
• Interviews and hires staff as needed.
• Ensures provision of adequate staff coverage for supported employment and social inclusion activities are met.

Job Requirements: 

• Department of Public Health certification in medication administration is required.
• Current United States driver's license.
• An acceptable CORI (criminal record assessment).
• BA/BS in Psychology or related field. Three years previous work experience in human service setting preferred.
• Has adequate computer literacy to perform agency functions.
• Attends required orientation and training, including in‑service training, conferences and seminars.
• Maintain certification in CPR, SFA, PREVENT and MAP
• Ability to use computer for documentation, email communication and on-line training.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

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