Compliance and Quality Improvement Specialist - Quality Improvement

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. 

Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.

Job Summary:
The Compliance and Quality Improvement Specialist shall have a critical role in ensuring Bay Cove adheres to all relevant regulations, industry standards, and internal policies, while also assisting in improving the quality of our internal processes and services. This is a cross-functional role that will work closely with our service area leads and the Director of Risk Management and Quality Improvement. A successful candidate should have strong technological skills and an interest or experience in quality improvement and compliance functions.

Essential Functions of the Position: 

• Conduct regular compliance audits and assessments across service programs and processes.
• Identify compliance risks and develop mitigations strategies in collaboration with the Director of Risk Management and Quality Improvement.
• Supervise planning & collection of agency-wide data regarding compliance.
• Maintain accurate and up-to-date records of compliance activities, audit findings, and quality improvement initiatives.
• Monitor and report on the effectiveness of quality improvement processes and projects.
• Lead data collection, analysis and reporting for process improvement efforts.
• Facilitate root cause analysis and problem solving sessions to address quality and compliance issues. 
• Support the Director of Risk Management and Quality Improvement in developing organization-wide compliance, risk management and quality improvement action plans.
• Develop training for workforce members regarding compliance with industry standards, regulations, and best practices.
• Aid with drafting and reviewing organizational policies and procedures.
• Investigating and resolving compliance violations reported or suspected violations.
• Analyze quality improvement and compliance data and assist in preparing reports.
• Assist with accreditation survey preparation and coordination to ensure regulatory compliance.
  i.e. Commission on Accreditation of Rehabilitation Facilities (CARF)
• Stay up-to-date with relevant laws, regulations, and industry best practices.

Job Requirements:

• Bachelor's Degree or equivalent experience.
• Further education or certifications (i.e. Juris Doctor, MHA, CHC)
• Proven experience or interest in compliance and/or quality improvement
• Strong understanding of relevant laws, regulations, and industry standards.
• Strong communication and interpersonal skills
• Proficient in data analysis and reporting tools (i.e. Excel, Google Sheets, etc.)
• Ability to work independently and manage multiple tasks simultaneously.
• Willingness to travel on occasion to visit Bay Cove sites located around Greater Boston.
• Availability to work in-person twice per week in Downtown Boston (near North Station).

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