IT Architect

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The IT Architect reports directly to Manager, Cloud Applications. This position works in partnership with Accounting & Finance, Operations and Clinical teams to deliver high quality application solutions for business needs.

Responsibilities

System Administration

• Responsible for day-to-day maintenance of system(s) and troubleshooting user questions for EHR (Netsmart), accounting/finance including billing platform (Yardi) and e-Procurement (Zycus).
• Ensure data integrity through audit checks, security maintenance, upgrade impact reviews, and creation of protocols/ standards.
• Collaborate with sponsors and super users on set-up/design and manage system configuration.
• Create test scenarios and perform tests to ensure all processes function according to predetermined goals.
• Leverage product capabilities & consistently improve processes.
• Manage release, upgrade, and patch process for all assigned systems.
• Lead research and implementation of new functionality.
• Understand and trouble-shoot interfaces, webservices, API, etc.
• Serve as liaison to IT for interfaces to assigned systems.
• Document system configuration and functionality.
• Manage system security, user groups, etc.
• Maintain appropriate confidentiality regarding Company information and ensure proper destruction of confidential documents.

Projects

• Technical lead for EHR implementation project, coordinate with implementation team regularly, configuration of new communities as they onboard the new EHR, support to end users and trainers as needed.
• Collaborate with business partners to assess, determine, and plan rollout of new initiatives and mini projects.

Vendor Relationships

• Serve as primary liaison between vendors of assigned systems (Yardi, NetSmart, Zycus).
• Collaborate with appropriate internal departments and external vendors to coordinate technology upgrades and/or fixes.
• Manage vendor support cases.

Internal Customer Support

• Maintain a positive user experience across platforms by providing prompt and outstanding customer support.
• Understand and prioritize internal customer needs and respond appropriately to support requests.
• Ensure all end user issues are resolved, including system functionality issues.
• Create position-specific documentation and job aids.
• Demonstrate subject matter expertise in system administration best practices.
• Provide training to all levels of users.

Requirements

• Bachelor of Science degree or equivalent experience required. 

Professional Aptitude

• Analysis of financial systems experience preferred (Accounts Payable, Receivable, Billing/Invoicing).
• 3 years’ experience preferred analyzing and documenting complex business processes and developing business requirement specificationsfor Information Systems.
• Ability to understand and apply technical concepts.
• Understanding of senior living/healthcare industry a plus.

Technical

• Minimum 3 years’ experience with RDBMS preferred.
• Knowledge of SQL language
• Excellent skills in MS Office suite
• Experience with Software Development Life Cycles

Attitude

• Fast learner, ability to multitask and field priorities.
• Strong communication and presentation skills.
• Knows how to work with different teams and personality types.
• A desire and curiosity to learn established and emerging technologies to satisfy business needs.
• Ability to define, propose and execute process improvement projects.

As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:

• 10 paid holidays
• Vacation and Health & Wellness Paid Time Off
• Tuition Reimbursement Program
• Physical & Mental Health Wellness Programs
• Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
• 401K Retirement Plan with Company Match
• Long Term Care Insurance
• Company-provided Life Insurance & Long-Term Disability