Desktop Support Specialist

GC&E Systems Group is seeking a Help Desk Support Specialist. The candidate for this position will work within our team to support our government Information Technology (IT) program with our Fort Liberty client. As Desktop Support you will work to ensure successful operations of the Information and Infrastructure systems for Fort Liberty.

Primary Responsibilities and Essential Function

• Perform tasks related to the implementation, administration, and support of MS Windows (Win) OS, including installation, software distribution, and implementation on client systems supported by the NEC.
• Provide troubleshooting support for software and hardware.
• Provide support for the administration of remote access systems.
• Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments.
• Support the implementation and adjudication of cybersecurity (CS) and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO

Recommend methods to improve NEC operations.

• Provide service desk services including service desk and product support for COTS hardware and software, network support, repair service, including those dedicated to single applications and providing broad support for networks and desktop services (includes VOIP).
• Work with the NEC communications staff to resolve problems and install, move and remove telecommunications equipment and service.
• Monitor all work orders and trouble tickets for status and compliance with established timeframes for work performance.
• Support thin client desktop solutions IAW the Army approved product list (APL).
• Provide VoIP support to include installing, configuring and upgrading VoIP telephone instruments on an end- user’s desktop.
• Sort and route work orders and trouble tickets to the proper teams, assure customer information is correct.

 Physical Requirements

• Predominantly indoors in normal office environment
• Must be able to sit, stand, walk, stoop, kneel and reach

• Must be able to speak, write, read, and understand English
• May require frequent computer use for several hours at a time
• Frequently work at fast pace with unscheduled interruptions
• Must have visual acuity
• Must be able to lift up-to 25 pounds

 Location: 

• Fort Liberty, NC– This is not a remote position. Local candidates only.

 Required work authorization: 

• United States

 Job Type:

• Full-time

 Experience:

• Active Directory
• Remote Desktop
• Software Installation
• OS Imaging/Upgrades
• Customer support
• Remedy Ticketing System
• Desktop Support troubleshooting

 Candidate Requirements:

• Must have CompTIA Security +
• Ability to obtain Microsoft 365 Certified: Modern Desktop Administrator Associate. (MD 100 & MD 101) within 3 months of hire.
• SECRET Clearance

GC&E Systems Group, LLC. offers a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, LTD & STD, company paid life insurance, 401(k) and tuition reimbursement.

It is the policy of GC&E Systems Group, LLC. to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by the federal, state, or local laws or regulations.

We affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.