Help Desk Technician

 Vista Defense Technologies, LLC. (VDT) is seeking a Help Desk Technician

Must have experience with Windows 10 operating system. Responds to trouble tickets to resolve user problems. Under general supervision, provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by step solutions in a government environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist network technicians; troubleshoot network printer problems; assign complex end-user problems on to network technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required.

Additional responsibilities include:

• Provide personal computer support, problem analysis, and hardware/software installation and configuration.
• Provide phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard Windows desktop applications, and network connectivity.
• Provide support to include configuration of systems, communications devices, and peripheral equipment such as printers and MFD’s.
• Correct and restore user PC workstations, laptops and Virtual Systems to operational status.
• Provide desk-side training and technical support to customer as needed.
• Manage individual work order tickets within an enterprise environment.

Preferred Requirements:

• 2 years of Desktop and Laptop support experience.
• Experience with Windows 10 and Active Directory Structure
• Working knowledge and use of remote access tools.
• VPN tools and Troubleshooting.

Requirements:

• Must be able to attain a Tier 3 level clearance. (Secret)
• COMPTIA Security + is required.
• Position located in Jacksonville, FL.

Vista Defense Technologies, LLC (VDT) offers a competitive benefits package to include paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement. 

VDT is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638