Telecommunications Installer Repairer

VGS is seeking a Telecommunications Installer Repairer

General Duties:

• Responsible for designing, delivering and maintaining solutions for both secure and non-secure voice systems. This includes both existing systems as well as new installations. The voice systems will vary in size, location, network configuration, and functionality.
• Engineer, furnish, install, and maintenance of legacy Private Branch Exchange (PBX) systems, Hybrid Voice over Internet Protocol­Time Division Multiplex (VoIP­TDM) systems, VoIP Systems, Automatic Call Distribution (ACD) systems, Intelligent Call Routing Systems, call center specific systems, and Interactive Voice Response (IVR) Systems. 
• Work with leased voice solutions from telecommunications carriers and may include, planning Voice networks (VOIP), designing infrastructure, as well as engineering, installing, testing, and maintaining these communication infrastructures.
• Ability to use a wide range of telecommunication, network and computer techniques, requirements, methods, sources and procedures, from the federal, DoD, and commercial sectors. 
• In-depth knowledge of industry practices in telecommunication architecture design and components configuration management, optimization and applications. Serve as a technician in the area of telecommunication such that he/she can manage, maintain, and provide technical advice on telecommunications systems, plan network installations by studying technical specifications, and prepare an installation schematic.
• Identify users’ needs and requirements and mobilize existing technology to meet their criteria. Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.
• Verify service by testing and troubleshooting circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers and/or vendors.
• Document network by recording configuration diagrams and programming.
• Maintain network by troubleshooting and repairing outages; monitor and test systems and peripheral equipment and troubleshoot problems; updating network diagrams and documentation.
• Maintain customer rapport by listening to and resolving concerns; answering questions. Maintains a safe work environment by following standards and policies.
• Deploy and support centralized voice clustering solutions where the endpoints/phones are distributed in multiple locations within a region to include presence solutions with Jabber rollout to clients.
• Provide efficient and reliable mobile communication and user support.
• Conduct user software and hardware training on telecommunications products such as Cisco VOIP phones, Cisco Jabber Client and web conferencing. 
• Analyze, isolate and resolve customer issues. Direct interaction with customers on Tier 2 support issues.
• Establish and maintain an accurate inventory of all telecommunications equipment, supplies and spare components.
• Prepare, build and deploy profiles, templates, and phones using Cisco Unified Communications (CUC) automated tools.

Requirements:

• DoD Secret Clearance 
• Bachelor Degree
• 4+ years of relevant experience, preferably in a DoD environment. 
• Ability to manage time well to meet assigned milestones