Help Desk

El Paso, TX, USA ● Fort Bliss, TX, USA Req #6590
Monday, July 1, 2024

Must have experience with Windows 11 operating system. Responds to trouble tickets to resolve user problems. Under general supervision, provide technical software, hardware and network problem resolution to the user community by performing question/problem diagnosis and guiding users through step-by step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. Position located at William Beaumont Army Medical Center, El Paso, Texas. 

This position is pending a background check for National Agency Check (NAC)/ Tier 1 or National Agency Check with Law and Credit (NACLC)/ Tier 3 for IT Level I/II or position of trust suitability in support of your primary duty assignment onsite at William Beaumont Army Medical Center.

Additional responsibilities include:

*           Provide personal computer support, problem analysis, and hardware/software installation and configuration.

*           Provide phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard Windows desktop applications, and network connectivity.

*           Provide support to include configuration of systems, communications devices, and peripheral equipment.

*           Correct and restore user PC workstations to operational status.

*           Provide desk-side training and technical

*           Remedy work order system



*             Experience with Windows 11 and MS Active Directory environment

*             Capable of adding and removing workstations to the domain

*             Experience with imaging workstations, notebooks, and tablets

*             Working knowledge of MS Remote Desktop or other remote tools, MS active directory

*             CompTIA Security + and Computing Environment certification  OR  A + certifications

Other details

  • Pay Type Salary
Location on Google Maps
  • El Paso, TX, USA
  • Fort Bliss, TX, USA