Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

What You Will Accomplish

1. Warmly greets and welcomes guests upon arrival. Provides general spa orientation and offers guest amenities such as water, robes, towels, slippers, refreshments, etc. Answers general questions about property, Spa services and amenities. May escort guests to/from treatment rooms.
2. Maintains cleanliness of reception areas, treatment rooms, sauna and steam rooms, restrooms, spa/salon locker room, fitness center, and lounge areas. Disposes of trash and dirty linens in the proper area. Stocks towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Maintains linen closet in a clean, neat and orderly manner. Assists with restocking as assigned.
3. Maintains current knowledge of all Spa and Salon services including treatments, spa amenities, staff abilities, fitness classes, hours of operations, spa retail, etc. Takes messages for guests and staff and delivers in a timely manner. Promotes additional treatments to ensure guest satisfaction and increase profitability. Conducts tours of the Spa facility if needed. Answers questions about amenities found throughout property.
4. Schedules Spa, Salon and fitness appointments for guests and distributes workload to increase productivity and reduce downtime. Works closely with group coordinators to ensure appointments are correctly and efficiently booked. Confirms appointments.
5. Welcomes and escort guests to appropriate waiting areas, and/or lounge to prepare for services. Assists guests with purchasing retail products. Promotes retail sales. Restocks all retail merchandise and guest supplies throughout the spa. Explains function of fitness equipment and spa facilities to guests.
6. Assists Spa management with daily administrative activities such as making sure payroll cards are complete and responding to any issues/questions from Spa staff. Completes required Spa paperwork. Informs management about any issues regarding guest concerns or incidents. Notifies Spa management about facility, staff, guest, or supply needs and upcoming events. Attends required meetings.
7. Monitors guest areas of Spa to ensure locker areas, fitness center, reception areas, treatment rooms, etc. are kept neat, orderly, clean, and well stocked. Acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, etc. (i.e. spa facilities/equipment in need of maintenance, VIP, special requests, etc.) Ensures retail displays are interesting and free of debris. Retrieves and restocks all operational items and guest amenities.
8. Opens and closes facility in accordance with Spa policies and procedures. Reconciles and balances daily sales at close of shift and runs any required reports. Maintains Spa records by entering required room and guest account data into systems. Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects related revenue by entering services and charges, computing bills and obtaining payments.
9. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
10. Assists with preparation for department meetings. Reviews VIP lists and follows up on any issues/complaints of prior day. Compiles statistics and prepares reports as requested.

What You Will Bring

• 6+ months of prior sales, guest relations, and/or spa experience
• Basic knowledge of spas, luxury hotel service standards, guest relations and etiquette 
• Communication and interpersonal skills with a commitment to a high level of guest satisfaction

Great If you have

• Knowledge of Microsoft Office.

• Ability to learn and use POS computer systems used at the hotel.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring,

placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.