Front Office - Front Office Supervisor

Who We Are:

The Meritage Resort and Spa:

Named one of the "Top Resorts in Northern California" by Condé Nast Traveler, The Meritage Resort and Spa ushers in a new way to discover Wine Country. Nestled amongst the rolling hills of Napa, you will find 467 rooms, including 51 suites, that provide beautiful accommodations paired with luxurious amenities. Award-winning cuisine, indulgent spa treatments in the serenity of an underground Estate Cave, on-site tasting rooms, a locally sourced artisanal market, and a spacious community lawn for a picnic, play, and private concerts. The Meritage perfectly blends world-class luxury with exceptional hospitality to bring our guests the ultimate Napa Valley resort experience. Come join one of the most dynamic teams in Wine Country.

You're Excited About US Because You Will...

- Always ensure Outstanding customer care.

-Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

-Supervise daily shift process ensuring all team members adhere to standard operating procedures.

 - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

We're Excited About YOU Because...

-You have two or more years related Front Office experience and one year as Supervisor.

-You have excellent customer service and communication skills

-You have a proven track record of leading/mentoring others and providing training and support to staff 

-You will Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

-You are willing and able to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.

The expected hourly rate for this position is $22.00. The actual rate offered will be at the sole discretion of the company and determined by relevant experience, qualifications, and skillset of the final candidate. A full-time team member in this role is eligible for health insurance, dental insurance, vision insurance, life insurance, 401k, educational reimbursement, and paid time off, including vacation and sick leave.

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. See the Job Description for further information about this job.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.