Digital Media Technical Assistant

The Warhol is one of the four Carnegie Museums of Pittsburgh, and a collaborative project between Carnegie Institute, Dia Art Foundation, and The Andy Warhol Foundation for the Visual Arts, Inc. Plans to house The Warhol in Pittsburgh were announced in 1989, and the museum opened its doors during a 24-hour celebration on May 13, 1994. Originally built in 1911 as a distribution center for products sold to mills and mines, The Warhol was redesigned by architect Richard Gluckman and features seven floors of gallery and exhibition space as well as an underground level that houses The Factory education studio and the conservation lab. Carnegie Museums of Pittsburgh is interested in candidates who, through their experience and collaborations, will contribute to diversity and excellence of the Carnegie Museums community.
 

This Full-Time position is eligible for the Carnegie Museums of Pittsburgh’s many Benefits. 

Please scroll to the bottom of this page to see information on the starting pay rate.

This is a union position.

The Digital Media Technical Assistant will be responsible for providing technical and project-related maintenance and support for the museum’s digital outlets and applications. This position performs maintenance and trouble-shooting of the in-gallery interactives, in-museum digital signage, museum applications and web platforms, as well as the associated databases for the permanent collection. The Digital Media Technical Assistant acts as a liaison with and among AWM departments, the Carnegie Museums of Pittsburgh’s centralized IT department, and various platform vendors to ensure that the systems function efficiently and effectively and are coordinated with CMP’s digital projects. Additionally, this position edits digital content and assists content editors across museum departments.

QUALIFICATIONS

EDUCATION & EXPERIENCE: The position requires a bachelor’s degree, excellent computer skills, and at least two years of experience with database-driven web applications, digital asset management systems; specific knowledge of HTML, CSS, JavaScript, PHP, Wordpress,TMS, and NetX is highly desirable. Working knowledge of data architectures and metadata standards, particularly SQL and XML, and object-oriented programming languages is preferred.

KNOWLEDGE, SKILLS, ABILITIES: The Digital Media Technical Assistant must have strong planning and organizational skills; be a good problem-solver; and have the ability to communicate with and resolve competing demands from multiple constituents. Accuracy and attention to detail is essential. Should be equally adept at working independently and in a team-oriented environment, including maintaining collegial relationships with individuals from different backgrounds and levels of expertise. Proficiency with adobe creative suite is desirable.

PHYSICAL REQUIREMENTS: Work is primarily sedentary in nature and requires extensive use of computer work to review and edit data.

PRINCIPAL ACCOUNTABILITIES

1. MAINTAIN AND MANAGE IN-MUSEUM DIGITAL SIGNAGE, players, as well as in-gallery interactive projects, usually in conjunction with special exhibitions.

2. PROVIDE APPLICATION SUPPORT. Provides application support, troubleshooting, and responds to user inquiries for the collections management database (TMS), its component Conservation Studio, and the digital asset management system (NetX), Wordpress, and custom applications.

3. COLLABORATE WITH COLLECTIONS/EXHIBITIONS. Provides technical support for collection management databases.

4. LIAISON BETWEEN IT AND VENDORS. Serves as a liaison with CMP’s central IT department and with the digital platform (TMS, Conservation Studio, NetX, Wordpress Host, App Stores) vendors regarding the museum’s needs, including software updates. Oversees platform maintenance tasks.  Works in tandem with the IT department to ensure that efforts are coordinated with IT’s overall efforts.

5. MANAGES CUSTOMER NEEDS. Serves as the liaison with other AWM departments on issues and projects relating to the use of the digital platforms. Assesses users’ needs, determines priorities with input from the Director of Digital Engagement and others as needed, and communicates with users regarding priorities and progress.

6. WORKS TOWARD EXPANDED ACCESS. Collaborates with internal users to ensure an effective interface with the digital platforms to make collections information available to external audiences across various platforms.  Contribute to the development and/or implementation of an API.  In collaboration with COLLECTIONS, develop a plan for providing online access to the museum’s collection records.  Assists with preparation of data for public access.

7. STAYS CURRENT. Keeps up-to-date on best practices in web development and database administration. Maintains beneficial relationships with peers in comparable institutions. Participates in professional development opportunities.

8. Undertakes other projects at the direction of the director of digital engagement.

The following PA Act 153 clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment: Pennsylvania Child Abuse History Clearance Pennsylvania State Police Criminal Record Check FBI Fingerprint Criminal Background Check Obtaining the required clearances is completed as part of the new hire process.

Carnegie Museums is an Equal Opportunity-Affirmative Action Employer – Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

The above job description reflects the essential functions and qualifications for the position identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. The job description does not constitute an employment contract and does not alter the at-will relationship between CMP and the employee.   

*GUIDANCE ON ESSENTIAL FUNCTIONS:   The Americans with Disabilities Act (“ADA”) requires employers to consider and accommodate qualified individuals with disabilities.  An individual is qualified if he or she can perform the essential functions of a job with or without reasonable accommodation. An essential job function is any task that is a fundamental part of the job.  When considering essentiality, one must focus upon whether the function is essential to this particular job and not to the department as a whole. Some additional guidance on essential functions follows below.  Please note that the following guidelines are non-exhaustive.  If you have any questions or need additional guidance, please contact Human Resources. A. Is the function required to be performed on a regular basis? If the function is rarely performed, it may not be essential. B. Is the function highly specialized? Is the incumbent hired for his/her expertise or ability to perform the function?  The need for special expertise is an indication of an essential function. C. Does the position exist, at least in part, to perform the function?  If so, the function is more likely to be essential. D. How much time is spent performing the function and how often?  Note that even functions performed 10% of the time could be essential if they are required on a regular basis. E. Would elimination of the function fundamentally alter the job?  If so, the function is more likely to be essential. F. What are the consequences of not requiring the incumbent to perform the function? If they are significant, the function is more likely to be essential.  G. Are there a limited number of employees among whom the performance of the function could be distributed if the incumbent could not perform it?  If so, it is more likely to be essential.