Senior Property Claims Manager

Location: Hybrid Work Model

We are a team of employees who are passionate to deliver best in class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do!

How You Will Make an Impact

• Manages Property Claims teams in all regions to achieve established claims objectives in accordance with established policies and procedures
• Directly leads a team of Claims Managers to develop and mentor staff to deliver exceptional hospitality, achieve technical excellence and manage inventory efficiently
• Completes technical file reviews and measure the team’s adherence to Claims best practices and technical claims training; use insights gleaned from the file review process for coaching Claims supervisors in the region
• Cultivates effective relationships with line of business Directors, peers and other departments to achieve the overall business objectives and to continuously improve Central’s Claims operations
• Develops robust feedback loops with Underwriting and Loss Control within the region; participate in quarterly (and ad hoc) meetings; works closely with line of business Directors to prepare comprehensive agendas
• Ensures reserve and payment accuracy; provide reserve and payment authority up to a certain threshold; develop and maintain appropriate control mechanisms
• Responsible for the ongoing management of staff by attracting talent, setting clear direction, providing appropriate guidance, managing performance, recognizing contributions and developing capabilities
• Effectively communicates strategy and priorities, sets expectations, holds team accountable, and gets results
• Works appropriately across departments and across offices to deliver Claims strategy and accomplish corporate objectives and priorities
• Manages resources appropriately – staffing, workloads, budget
• Meets budget, makes assigned agency visits, and assists with appointment process

What You Will Bring

• Master’s degree in or related field and 4 years of claims handling experience in the Insurance industry including 1 year of management experience
• Or Bachelor’s degree in or related field and 6 years of claims handling experience in the Insurance industry including 1 year of management experience
• Or 8 years of claims handling experience in the Insurance industry including 1 year of management experience
• Available for overnight travel as required
• Demonstrated expertise in investigating, evaluating, negotiating, and settling of property claims; Knowledge of property claim handling
• Demonstrated staff management experience
• Strong oral and written communication, strong group presentation, and ability to communicate effectively with both internal and external stakeholders
• Strong problem solving/analytical skills
• Proven strategic thought leadership and decision-making skills
• Ability to identify and capitalize on continuous improvement ideas
• Technical and business management acumen; advanced claims investigations and resolution skills; advanced knowledge of insurance and claims handling principles, practices and procedures
• Excellent analytical and problem solving skills, with the ability to simultaneously manage multiple projects and teams
• Knowledge of claims, loss control, underwriting and premium audit disciplines
• Good understanding of Central Insurance’s policies and processes

Preferred Qualifications

• CPCU, SCLA or AIC designations
• Claims leadership experience in both Personal Lines and Commercial Lines