Senior Infrastructure Engineering Manager

Hybrid Work Model- Van Wert or Dublin, OH

We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do! 

As a Senior Infrastructure Engineering Manager, you will lead a team responsible for the ongoing maintenance of our Desktop/Server/Networking environment as well developing new solutions to deliver a world-class IT infrastructure. 

How You Will Make an Impact

• Engages with senior management to establish strategic plans and objectives 
• Assists in creation of technology strategy and engineering roadmaps by partnering with other engineering managers, directors, and stakeholders on one or more teams.
• Communicates multi-year functional strategy. Sets expectations for team and holds them accountable for results.
• Direct strategies around technology equipment/software negotiation, procurement, and inventory management. Manage assigned vendor relationships and assist with budget and contracts where applicable. Provide input on refresh strategies to leadership.
• Accountable for continuous improvement of team through mentorship, deepened technical aptitude, and professional development
• Organizes and unblocks collaboration and partnership at multiple levels, across business groups and functions to achieve the organizational mission
• Responsible for managing team workloads through capacity planning, process improvement, and staffing.
• Evaluates performance of team members following Central’s performance management process. holds employees to organizational standards.
• Audit team performance through the development of SLAs and KPIs. Report against them on a regular basis as required
• Design incident management reactions and responses. Execute response when necessary.
• Ensures all hardware and software within assigned areas of responsibility are appropriately upgraded, supported, and in compliance with licensing
• Ensures that all backup and recovery mechanisms are in place within assigned areas of responsibility to meet Disaster Recovery program requirements.
• Works directly with IT Security & Compliance to ensure that all systems within assigned areas of responsibility to ensure that all audit findings are remediated according to established priorities
• Works closely with stakeholders to ensure hardware and/or software delivery requirements are clearly defined and met; pursues continual improvement through effective communication
• Identifies possible improvements whether it be technical, process or influencing the execution of teams
• Ensures that standards, documentation, and tools needed for effective execution of the team’s responsibilities are in place and being used appropriately; identifies gaps and makes recommendations on improvements
• Evaluates technologies and techniques that enable product differentiation over multiple years; works across teams to implement such technologies to drive continuous improvement

What You Will Bring

• Bachelor’s degree in Computer Science and 6 years related experience including 1 year management experience
  • Or Master’s degree in Computer Science and 4 years of related experience including 1 year management experience
  • Or 8 years related experience including 1 year of management experience
• A proven technical background
• Advanced leadership skills, including coaching, team building, and conflict resolution
• Advanced project management skills including time and risk management, resource prioritization, and project structuring
• Strong analytical and problem-solving skills
• Ability to manage human capital to drive workforce development and achieve desired results
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills
• Advanced business acumen, technical knowledge, and extensive knowledge in applications and technologies
• Strong multi-tasking and prioritization skills
• Prior experience supervising others, including performance evaluation
• Work schedule flexibility to support off-hour work as needed

Preferred

• IT Infrastructure Architecture Design / Strategy
• Cloud & Edge computing
• Infrastructure security management
• Infrastructure Managed Services
• Infrastructure as Code
• Virtualization/Containerization (Kubernetes preferred)
• Infrastructure Observability – system availability, performance & resource utilization
• AI Integration