Credit & Collections Manager

Visual Comfort & Co is a fast pace and growing organization to which the Credit and Collections Manager role is expected to contribute to the expansion by providing leadership and drive change and development through best practices while safeguarding company interests and customer relationships.

Responsibilities:

• Responsible for hiring and managing the team. In addition to daily responsibilities, the Credit Manager is responsible for coaching and developing their team, administering disciplinary action, and mid-year and annual performance reviews.
• Process new customer applications with credit limits, subject to Director’s final approval.
• Review and analyze customer financial information for new customers to determine creditworthiness and establish credit limits.
• Demonstrate “Best Practices” while working cross-functionally within departments to resolve customer issues/disputes.
• Handle escalations with Customers and/or Sales Reps as needed. Manage conflict resolution.

Requirements: 

• Bachelor's degree from a college or university accredited by the US Department of Education, with specialization in Accounting, Finance, or Business.
• Minimum of six years full-time work experience in Credit and Collections, including business-to-business collections.
• Previous experience managing a team of 12+ members for a minimum of three years.
• Proficiency in reading, writing, and speaking English.
• Extensive proficiency with MS Outlook and MS Excel (VLOOKUP calculation and pivot tables).
• Knowledge of the Credit and Collections process.
• Ability to manage a team of Accounts Receivables Analysts and/or Credit and Collection Analysts.
• Proficiency in using appropriate tools (JD Edwards, credit reporting tools i.e., DnB) for account status analysis.
• Knowledge of EDI and SPS Commerce processes desired but not required.
• Knowledge of the manufacturing industry desired but not required.
• NACM accreditation desired but not required.
• Excellent customer service and communication skills.
• Strong organizational and time management skills with the ability to work independently.
• Strong analytical skills with the ability to analyze data in Excel.
• Proven ability to set priorities and work within deadlines.
• Versatility, flexibility, and a willingness to work with constantly changing priorities.
• Proven history of continuous improvement implementations.

What We Provide: 

• Competitive Compensation Package
• Company provided Life Insurance and Short-Term Disability.
• 401(k) Employer Match.
• Paid Time Off Programs
• Comprehensive Benefits Package.
• Team Member discounts on Visual Comfort Products.

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