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Customer Experience Representative

Corporate Skokie, 7400 Linder Ave, Skokie, Illinois, United States of America Req #344
Thursday, June 6, 2024

The primary point of contact for our customers, providing product/service information and problem resolution while meeting our standards of excellence in service.



  • Effectively handles a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assigned
  • Accurately processes quotes, orders and returns
  • Follows through with customer inquiries, ensuring a high level of customer satisfaction
  • Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate
  • Actively participates in training involving our products, systems and design
  • Exhibits professionalism with customers, team members and all levels of leadership



  • 1-3 years’ previous experience in customer service
  • High school diploma and Associate degree required
  • Strong aptitude for and proficiency navigating CRM and Order Management systems
  • Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus
  • Exceptional organizational and time management skills, with a strong attention to detail
  • Ability to prioritize and handle multiple tasks and changing priorities
  • Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
  • Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
  • Demonstrate exceptional communication across all contact channels, including email, chat and phone
  • Available to work a flexible schedule including weekends, early mornings, late evenings.

Other details

  • Job Family Customer Service
  • Pay Type Hourly
Location on Google Maps
  • Corporate Skokie, 7400 Linder Ave, Skokie, Illinois, United States of America