Customer Experience Representative

The primary point of contact for our customers, providing product/service information and problem resolution while meeting our standards of excellence in service.

Responsibilities:

• Effectively handles a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assigned
• Accurately processes quotes, orders and returns
• Follows through with customer inquiries, ensuring a high level of customer satisfaction
• Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate
• Actively participates in training involving our products, systems and design
• Exhibits professionalism with customers, team members and all levels of leadership

Requirements:

• 1-3 years’ previous experience in customer service
• High school diploma and Associate degree required
• Strong aptitude for and proficiency navigating CRM and Order Management systems
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to prioritize and handle multiple tasks and changing priorities
• Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Demonstrate exceptional communication across all contact channels, including email, chat and phone
• Available to work a flexible schedule including weekends, early mornings, late evenings.