Salesforce Administrator (100% Remote)
Who we are:
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
Position Summary:
The Salesforce administrator is responsible for configuring, customizing, and enhancing the functionality and user experience of Salesforce platform. Also, provide technical support, training, and guidance to end-users and stakeholders.
This is a Remote/Work from Home position reporting to Corporate IT and Infrastructure Manager.
What you will do
- Serve as Internal SME for Salesforce
- Meet with stakeholders to identify needs and implement them as appropriate
- Creating and managing user accounts, profiles, roles, and permissions
- Designing and implementing workflows, processes, validation rules, and automation tools
- Developing and maintaining reports, dashboards, and analytics
- Installing and configuring third-party applications and integrations
- Perform Backup and Restore when needed
- Testing and deploying system updates and enhancements
- Monitoring and troubleshooting system issues and errors
- Documenting and enforcing best practices and standards
- Providing end-user training and support
- Act as a liaison between IT and Business teams.
- Other duties as assigned.
The kind of people we look for:
- Versatile people who thrive on variety and challenge
- Excited about working in a fast-paced environment.
- Innate problem solvers who want to grow in a flexible, collaborative culture.
- Takes initiative, pushes boundaries, motivated to innovate.
- Talented individuals with a growth mindset who want to use their learning and relationship-building skills.
- Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.
Qualifications:
- Bachelor's Degree in a related IT discipline or equivalent industry experience
- Salesforce Administrator certification or equivalent experience
- 5+ years’ experience working with Salesforce
- Strong interpersonal skills to communicate with stakeholders and software development personnel.
- Knowledge of change management methodologies used to drive organizational change.
- Excellent verbal and written communication skills, presentation, and problem-solving skills.
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
- Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
- Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Physical Demands:
Employees may experience the following physical demands for extended periods of time:
- Sitting, standing, and walking (95-100%)
- Keyboarding (40-60%)
- Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100%)
Work Environment:
100% Remote: Work environment is at home.
Compensation:
$86,600 – $95,600 prospectively with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.
Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Other details
- Pay Type Salary