Bridgeville-Receptionist

Concordia of Monroeville joined the Concordia family of facilities in August 2014. The location – a simple trip from Greensburg, Murrysville, Irwin and more – is situated in one of the most convenient areas in the region. We are just outside the heart of Monroeville’s business district, 10 minutes from the Monroeville Mall and one mile from the PA Turnpike (Rt. 76) and Parkway East (Rt. 376). Pair this convenience with a staff that is dedicated to delivering outstanding care and, odds are, you’ve found the place you’ve been looking for. We strive to hire excellent people at Concordia - and keep them as well!

Bridgeville--Receptionist

Position Summary

The Receptionist / Concierge provides front desk and telephone/switchboard coverage for building in a professional, friendly, and compassionate manner when dealing with residents, families, co-workers, and visitors. 

Qualifications:

• Must possess a high school diploma or equivalent
• Previous reception and/or switchboard experience preferred
• Possesses excellent communication and interpersonal skills, both verbal and written
• Possesses customer service and hospitality skills
• Strong typing and computer skills
• Must be efficient, organized, and able to multi-task

Essential Duties and Responsibilities

1.  Answers and directs all incoming calls to the appropriate person in a timely and courteous manner.  Knows how to page and reach people as needed.  Also, communicates with the Maintenance Department via walkie-talkie or cell phone for any requests throughout your shift.

2.  Provides excellent customer service and hospitality.  This includes greeting visitors with a friendly smile, assisting visitors with room directions, answering questions and inquiries, notifying departments of appointments/visitors, helping with tours, helping new admissions get to their room, and keeping the front desk/lobby area neat, safe and clean.

3. Performs a variety of clerical functions including typing, copying, filing, tracking information as needed. Assists with the routing of mail by stamping invoices and sending payments to the Accounting Department.

4. Responsible for sorting, organizing and delivering resident mail. Also, handles mail to be forwarded or returned to sender. Keeps up-to-date labels that are used for forwarding. Records and delivers any incoming packages and medications and makes sure these items are delivered. 

5.  Commits to high ethical standards and complies with the Code of Conduct, state and federal regulations, accreditation standards and Concordia policies and procedures.  Maintains confidentiality of resident/employee records and information.  Has a duty to report compliance concerns, significant legal risk questions, fraud, abuse, suspected or actual misconduct to a supervisor/manager or to the Corporate Compliance Officer.

Physical Requirements/Working Conditions

            SPEAKING

            Ability to speak clearly and effectively with residents, families, coworkers and other groups of

customers.  Ability to read and interpret documents such as safety rules, policies and procedures, and operating instructions.  Ability to write routine reports, notes and correspondence.

            HEARING

Hearing level or accommodations sufficient to use the telephone and to communicate with residents, families, coworkers and other groups of customers.

            SEEING

Vision level or accommodations sufficient to perform functions to/from/within buildings, rooms, apartments, to complete/review required reports, notes, documentation and to use a computer.  Near/far acuity and depth perception are required to operate equipment.

            TWISTING/BENDING

Climbing, balancing, stooping, bending and twisting, grasping and feeling, standing, sitting, walking for up to 90% day, pushing, pulling, kneeling, crouching, reaching, handling, lifting above the head.  Ability to lift up to 50 pounds or move up to 50 pounds independently.  

            REPETITIVE MOTIONS

Repetitive motions include writing, typing or entering information on the computer and hand motions that are used to work with the residents.

            WORKING ENVIRONMENT

Temperature range from outside seasonal temperatures to inside temperatures of 65-80 degrees, varying if you work in laundry or kitchen.  Each service line has a list of hazardous materials used. 

Benefits:

Health/Dental/Vision Insurance

Workplace Wellness

403(b)/401(k) Retirement Plan

Paid Life Insurance Policy

Direct Deposit, Pay Card, Paperless Pay Checks

Tuition Reimbursement Program

Good Working Conditions

Excellent Staffing Ratios

Credit Union

Vacation, Sick & Personal Days

Paid Holidays

Shift Premiums

Competitive Wages

Discounted Child Care Services on  the Cabot Campus

Referral Program

Seniority/Appreciation Bonuses

Funeral Leave

Call-Out Incentive

Voluntary Benefits, including: STD, Supplemental Life Insurance, Cancer Insurance, Accident Insurance

On the job training

Employee Assistance Program

Education Seminars and In-services

Employee Activities (amusement parks, professional sporting events, special events)

Tax Sheltered Annuities

Free Parking

Discounted Meal Plans

EOE
Benefits and Wages may vary based on facility location. 

Minimum hours worked per week/status may be required for certain benefit eligibility.