Associate I, Call Center Engagement

CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, Florida, United States of America Req #9217
Monday, March 4, 2024

CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.

CardWorks is a thriving financial services company....and we are hiring! If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you! 

 

Why CardWorks Servicing?

For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. We value our employees and provide generous benefits to include:

  • Company subsidized medical, dental, and vision insurance
  • Company paid time off
  • 401K retirement plans
  • Life Insurance
  • Internal growth & advancement
  • Short Term Disability

Our Critical Values make our work environment highly desirable. These include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. We allow these values to guide the way we conduct ourselves and our business.

What will you do as a Call Center Engagement Associate for CardWorks?

As an Associate on this team, you will work in a call center environment, answering telephone call inquiries and resolving questions or complaints to ensure customer retention and satisfaction. This position’s main responsibilities may include but are not limited to:

  • Assisting and advising accountholder regarding their accounts
  • Answering telephone and interacting with customers in a professional manner
  • Facilitating problem resolution in accordance with policy and procedure
  • Updating and notating customer information within the operating system
  • Completing necessary steps to initiate account transactions and investigations
  • Advising accountholders of billing disputes procedures including transferring call or opening disputes if after hours
  • Determining when to escalate calls that require further assistance. 

 

Qualifications and Experience:  

  • Requires a high school diploma or its equivalent education. 
  • Prior customer service experience is required
  • One (1) year of related inbound or outbound call center or collections experience desirable
  • Experience working with computers is required with proficiency in Microsoft Office Suite
  • Detail oriented with strong organizational skills. 
  • Excellent written and verbal communication skills
  • Ability to exercise discretion when dealing with confidential information. 
  • Bilingual Spanish required for some shifts

 

Schedules/Training

  • Schedules require 1 weekend day and all shifts are 8 hours. All schedules include 4 shifts during the week and one weekend day. Available schedules include: day, afternoon, evening and night.
  • All positions require completion of a 5 weeks onsite paid training class.  Training hours are Monday through Friday from 10:00am to 6:30pm and meet all Federal and State safety mandates and guidelines. Our next training program begins in April 2024 and following completion of training, you will begin your regular schedule.   

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. Our benefits offerings include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, as well as other benefits and programs to meet the needs of our employees. Further details will be shared during the interview or offer process, as appropriate and applicable.
 

 

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s personal credit history, drug testing, and employment/personal references. 

Other details

  • Pay Type Hourly
Location on Google Maps
  • CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, Florida, United States of America