Manager (UAT), Case Management

CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, Florida, United States of America ● CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, New York, United States of America ● CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, Pennsylvania, United States of America ● CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, Florida, United States of America Req #9317
Tuesday, April 9, 2024

CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.

Position Summary:

The Operations UAT Manager plays a crucial role in the Case Management Business Unit, leading a team responsible for comprehensive solution testing and defect resolution. This position involves frequent collaboration with internal stakeholders across various business units.

 

Essential Functions:

  • Develop thorough test scripts, plans, and expected results tables for functional, system, and integration testing.
  • Document and resolve system problems to ensure a robust testing framework.
  • Provide guidance during user acceptance testing, collaborating with technical and non-technical areas to establish priorities.
  • Monitor testing progress, identify issues, and develop corrective action strategies.
  • Schedule and authorize the implementation of new and revised testing programs.
  • Communicate effectively with teams and management regarding testing status, issues, and risks.
  • Maintain a defect status list for prioritization.
  • Coordinate tasks with the systems architect, Help Desk staff, and ECM product owner.
  • Collaborate with cross-functional teams, technology teams, external vendors, and leaders to ensure seamless integration.
  • Support incremental platform modifications due to program changes.
  • Develop and maintain partnerships with stakeholders for program delivery and ongoing support.
  • Coordinate testing and back-office training when needed.
  • Schedule and lead functional meetings, preparing meeting agendas and minutes.
  • Proactively follow up on action items to closure.
  • Perform complex data analysis to support the resolution of production support issues.
  • Foster a culture of innovation and collaboration within the team.
  • Identify opportunities for process improvement within testing and UAT processes.
  • Implement best practices and methodologies to enhance efficiency.
  • Provide oversight for quality assurance measures throughout the testing lifecycle, ensuring adherence to industry standards and compliance requirements.
  • Develop and implement training programs for UAT testers to enhance their skills and stay abreast of industry trends, fostering a learning culture within the team.
  • Identify and assess potential risks related to testing processes, collaborating to implement risk mitigation strategies.
  • Establish and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of testing processes.
  • Generate regular reports for management and stakeholders on testing progress and outcomes.
  • Collaborate with external vendors to ensure the successful integration and testing of third-party solutions.
  • Evaluate and manage vendor performance to meet established standards.
  • Advocate for a positive user experience by providing valuable insights and recommendations during the testing phases.
  • Oversee the creation and maintenance of comprehensive documentation related to testing processes, methodologies, and outcomes, ensuring alignment with industry standards and best practices.

 

Education and Experience:

  • Business Administration degree or equivalent experience required
  • Five (5) or more years in financial industry with an emphasis in, Bank Card, Testing and program Stand-up; Risk & Controls, Process management and documentation
  • Proven experience with strong resource management to ensure proper resource allocation and utilization.
  • Experience with Fiserv (FDR)/similar and any case management related platforms preferred

 

Summary of Qualifications:

  • Proficiency in key Regulations and procedures such as REG Z/E, FCRA, Red flags, association rules, etc.
  • Demonstrated experience in developing leadership skills within the testing team.
  • Effective management and leadership skills through organizational or process changes.
  • Demonstrated ability to introduce and implement innovative testing approaches and tools.
  • Experience in Enterprise Applications, supporting internal and external stakeholders.
  • Familiarity with requirements management tools for full traceability.
  • Strong ability to collaborate across departments for holistic project success.
  • Strong professional verbal and written skills.
  • Advanced Business Acumen.
  • Proven ability to interact effectively with diverse cultures and backgrounds.
  • Ability to work in a diverse environment and, when needed, utilize conflict resolution skills.
  • Advanced MS Suite experience (pptx, excel, and Visio).

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. Our benefits offerings include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, as well as other benefits and programs to meet the needs of our employees. Further details will be shared during the interview or offer process, as appropriate and applicable.
 

 

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s personal credit history, drug testing, and employment/personal references. 

Other details

  • Pay Type Salary
Location on Google Maps
  • CardWorks Servicing, 100 Colonial Center Parkway, Lake Mary, Florida, United States of America
  • CardWorks Servicing, 101 Crossways Park Drive West, Woodbury, New York, United States of America
  • CardWorks Servicing, 225 W Station Square Drive, Pittsburgh, Pennsylvania, United States of America
  • CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, Florida, United States of America