Analyst I (UAT), Disputes

CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, Florida, United States of America Req #9315
Tuesday, April 9, 2024

CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.

Position Summary: 

The UAT Tester is responsible for ensuring the quality and functionality of application/platform by conducting user acceptance testing. This role involves collaborating with cross-functional teams to validate that systems meet specified requirements and are ready for release to production.  The UAT Tester will play a crucial role in identifying and documenting defects, ensuring a seamless user experience.


Essential Functions:

  • Develop and execute detailed test plans, test scripts, and test cases based on business requirements and user stories.
  • Collaborate with business analysts and stakeholders to understand system requirements.
  • Conduct user acceptance testing to validate that applications meet end-users' needs and expectations.
  • Document and prioritize defects, issues, and inconsistencies encountered during testing.
  • Effectively communicate with development teams, business analysts, and project managers to ensure a clear understanding of testing objectives and outcomes.
  • Collaborate with cross-functional teams to resolve issues and ensure timely delivery of high-quality software.
  • Execute test cases to ensure the functionality, performance, and reliability of software applications.
  • Identify, isolate, and track defects throughout the testing process.
  • Perform regression testing to validate that software changes do not negatively impact existing functionality.
  • Maintain accurate and detailed test documentation, including test plans, test cases, and test execution results.
  • Provide timely and comprehensive reports on testing progress and outcomes.
  • Identify opportunities for process improvement within the testing lifecycle.
  • Contribute to the development and implementation of best practices and methodologies.


Education and Experience:

  • Associate Degree or equivalent experience required
  • Five (5) or more years in financial industry with an emphasis in, Financial Bank Card industry
  • Proven experience as a UAT Tester or in a similar quality assurance/testing role.
  • Familiarity with testing tools and methodologies.
  • Experience with Fiserv (FDR)/similar and any case management related platforms preferred


Summary of Qualifications:

  • Proficiency in key Regulations and procedures such as REG Z/E, FCRA, Red flags, association rules, etc.
  • Strong understanding of functional requirement development life cycle and testing methodologies.
  • Excellent analytical and problem-solving skills.
  • Detail-oriented with a focus on delivering high-quality results.
  • Effective communication skills, both verbal and written.
  • Ability to work independently and collaboratively within a team.
  • Experience with testing tools such as JIRA or similar.
  • Familiarity with agile development processes.
  • Ability to adapt to changing priorities and tight deadlines.
  • Knowledge of industry best practices in software quality assurance.
  • Experience in Enterprise Applications, supporting internal and external stakeholders.
  • Advanced MS Suite experience (pptx, excel, and Visio).

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. Our benefits offerings include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, as well as other benefits and programs to meet the needs of our employees. Further details will be shared during the interview or offer process, as appropriate and applicable.


We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s personal credit history, drug testing, and employment/personal references. 

Other details

  • Pay Type Hourly
Location on Google Maps
  • CardWorks Servicing, 9200 SouthPark Center Loop, Orlando, Florida, United States of America