Analyst I (UAT), Disputes

CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.

Position Summary: 

The UAT Tester is responsible for ensuring the quality and functionality of application/platform by conducting user acceptance testing. This role involves collaborating with cross-functional teams to validate that systems meet specified requirements and are ready for release to production.  The UAT Tester will play a crucial role in identifying and documenting defects, ensuring a seamless user experience.

Essential Functions:

• Develop and execute detailed test plans, test scripts, and test cases based on business requirements and user stories.
• Collaborate with business analysts and stakeholders to understand system requirements.
• Conduct user acceptance testing to validate that applications meet end-users' needs and expectations.
• Document and prioritize defects, issues, and inconsistencies encountered during testing.
• Effectively communicate with development teams, business analysts, and project managers to ensure a clear understanding of testing objectives and outcomes.
• Collaborate with cross-functional teams to resolve issues and ensure timely delivery of high-quality software.
• Execute test cases to ensure the functionality, performance, and reliability of software applications.
• Identify, isolate, and track defects throughout the testing process.
• Perform regression testing to validate that software changes do not negatively impact existing functionality.
• Maintain accurate and detailed test documentation, including test plans, test cases, and test execution results.
• Provide timely and comprehensive reports on testing progress and outcomes.
• Identify opportunities for process improvement within the testing lifecycle.
• Contribute to the development and implementation of best practices and methodologies.

Education and Experience:

• Associate Degree or equivalent experience required
• Five (5) or more years in financial industry with an emphasis in, Financial Bank Card industry
• Proven experience as a UAT Tester or in a similar quality assurance/testing role.
• Familiarity with testing tools and methodologies.
• Experience with Fiserv (FDR)/similar and any case management related platforms preferred

Summary of Qualifications:

• Proficiency in key Regulations and procedures such as REG Z/E, FCRA, Red flags, association rules, etc.
• Strong understanding of functional requirement development life cycle and testing methodologies.
• Excellent analytical and problem-solving skills.
• Detail-oriented with a focus on delivering high-quality results.
• Effective communication skills, both verbal and written.
• Ability to work independently and collaboratively within a team.
• Experience with testing tools such as JIRA or similar.
• Familiarity with agile development processes.
• Ability to adapt to changing priorities and tight deadlines.
• Knowledge of industry best practices in software quality assurance.
• Experience in Enterprise Applications, supporting internal and external stakeholders.
• Advanced MS Suite experience (pptx, excel, and Visio).