Library Specialist- Community Engagement

JOB TITLE: Library Specialist

DEPARTMENT/DIVISION:  Library

REPORTS TO:  Supervisor, Community Engagement

SUMMARY: Performs a variety of specialized activities in support of the Library Department, which may include: representing the Library in the community and on City-wide committees; reviewing information for compliance with ordinances or laws, resolving issues, developing and producing reports, maintaining financial records, conducting technical research and processing specialized transactions; monitoring and maintaining Library records; coordinating with vendors. Must be skilled in prioritizing, organizing, and managing multiple simultaneous projects. Responds to inquiries from the public to help obtain the information they are seeking; conducts research to assist in locating related information.

ESSENTIAL JOB FUNCTIONS:

• Represents the Department with the public and with outside groups, organizations, vendors; responds to a wide variety of questions, comments, and/or concerns; resolves related inquiries.
• Serve as a lead to entry level Library staff, which includes prioritizing and assigning work; training staff on work methods and procedures; and/or performing other related activities.
• Prepares and maintains a variety of records and/or reports related to assigned area, including reports and statistical data that summarize and/or outline Library engagement, use and impact.
• Provides front desk assistance and guest service to the general public, which includes handling cash, answering telephones, answering general and in-depth reference questions, registering guests for classes and programs, and/or performing other related activities.
• Coordinates and/or participates in a variety of meetings, committees, training sessions, and/or other related events.
• Performs other duties as assigned.

SPECIALIZED JOB FUNCTIONS:

Community Engagement

• Develops and designs printed and digital Library marketing materials in coordination with other Library and City Staff. 
• Develops innovative marketing strategies in conjunction with other City and Library Staff. 
• Manages and monitors Library social media accounts along with team members. 
• Coordinates and assists with various interdepartmental programs and signature events. 
• Organizes Library representation at various outreach opportunities and events. 
• May be responsible for Library administrative duties, such as coordinating volunteers.
• Collaborates with other community agencies in planning outreach activities, sponsorship opportunities and coordinating programs in partnership with the Library.

SUPERVISORY/BUDGET RESPONSIBILITIES:

• Serves as a lead to entry-level Library staff and volunteers.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to adapt in a constantly changing environment 
• Ability to participate within a group and be a team player 
• Ability to provide exemplary customer service 
• Ability to think quickly in a variety of situations and respond creatively 
• Ability to work in cross-organizational collaboration 
• Knowledge of applicable theories and principles related to area of assignment
• Knowledge of applicable databases 
• Knowledge of basic library principles and practices 
• Advanced knowledge of Library systems, integrations and programs for area of assignment
• Knowledge of cataloguing systems
• Knowledge of research methods and practices 
• Skilled in applying independent judgement, personal discretion and resourcefulness in interpreting and applying guidelines
• Skilled in communicating effectively with a variety of individuals 
• Skilled in conducting reference interviews to determine the needs of the patron
• Skilled in defining problems, collecting data, establishing facts and drawing valid conclusions
• Skilled in developing, evaluating, recommending, and implementing appropriate services and programs related to area of assignment
• Skilled in evaluating web sites for reliability, accuracy, and appropriateness
• Skilled in maintaining sensitive and confidential information
• Skilled in operating modern office equipment, related software and web applications
• Skilled in preparing clear and concise reports
• Skilled in prioritizing, organizing, and managing multiple simultaneous projects
• Skilled in reading, interpreting, applying, and explaining rules, regulations, policies, and procedures
• Skilled in resolving customer inquiries and concerns 

MINIMUM QUALIFICATIONS:

• Four years of experience in the public library field or a bachelor’s degree in a relevant field of study.

PREFERENCES:

• Fluency in a second language, preferably Spanish or Korean.

WORKING CONDITIONS:

• Work is performed in public library environment; may include outdoor community events.
• Must be able to stoop, bend, walk and reach and retrieve items from heights up to 7 ft. with the aid of step stools
• Sits and stands for extended period of time assisting customers with public access catalog training, retrieving materials and answering desk phones.
• Must be able to push, pull or lift up to 50 pounds.
• Local travel may required on an as needed basis
• Must be able to work a flexible schedule including evenings and weekends

CONDITIONS OF EMPLOYMENT:

• Must pass pre-employment drug test.
• Must pass criminal history
• Must pass motor vehicle records