Senior Coordinator - Partnership Success & Strategy

Position:                             Partnership Success & Strategy Sr. Coordinator

Department:                       Corporate Partnerships – Partnership Success & Strategy 

Reporting Relationship:   Director – Partnership Success & Strategy 

Status:                                Full-Time (Exempt)

Position Summary

The Partnership Success & Strategy Sr. Coordinator manages the day-to-day relationships with select Carolina Panthers partners, including account management, contract fulfillment, and retention efforts, with the goal of successfully providing our partners with best-in-class service and flawless execution.  

Roles and Responsibilities

• Serve as primary contact for all assigned partnership accounts, working alongside the Director, Partnership Success & Strategy
• Responsible for overall day-to-day account management including contract activation and fulfillment, strategic direction, and budget for assigned corporate partners
• Manage partnership deliverables (i.e. branding, signage, media, print, promotional, entertainment elements, etc.) to ensure quality standards and that partner expectations are met
• Lead assigned partner events throughout the year
• Responsible for communicating particulars of all partnership benefits including deadlines, approval processes, specs and other relevant logistics
• Coordinate the implementation of branding and activations during Panthers game days and other events including digital signage, in-game features, and fan engagement activations
• Support and review partner activations, including evaluation and approval of promotional programs, rules, artwork, and in-market supporting media
• Track all corporate partner activation expenses and coordinate all efforts with accounting teams (both internal and external), including invoicing and payment statuses
• Liaise between Partner and all internal departments to ensure partner satisfaction
• Must develop and maintain courteous, effective, and professional working relationships with partners and employees at all levels of the organization
• Maintain appropriate level of confidentiality with regard to partner and Club matters
• Initiate and maintain regular contact with client and/or client’s agency, developing strong professional relationships
• Lead renewal process for each partner contract and identifies/pursues additional revenue opportunities
• Additional duties may be assigned that are not listed above but are included in the scope of this role

Qualifications and Education Requirements

• Minimum of five (5) years of relevant client management experience
• Proven track record in managing and onboarding long-term, top tier integrated marketing partnerships
• Capacity to work in partnership with the sales team to meet challenging sales objectives in a high profile, competitive marketplace
• Creativity to develop strategic and purpose driven solutions
• Excellent spelling, grammar, proofreading skills and a strong ability to communicate both orally and written
• Bachelor’s degree in a related field
• Must have a valid driver’s license
• Must pass pre-employment screenings

Skills for Success

• Must be a team player who works well with others in a dynamic, fast paced environment and consistently displays a positive, can-do attitude
• Proficient in Microsoft Word, Excel and PowerPoint applications
• Demonstrate integrity and professionalism by maintaining complete confidentiality of privileged and/or sensitive information
• Excellent interpersonal, verbal, and written communication skills
• Able to simultaneously work across multiple projects and deadlines
• Self-starter who takes initiative and can take a project from conception to completion
• Professional demeanor with a strong work ethic, reliable and dependable
• Possess an optimistic team attitude and competitive desire to be the best
• Attention to detail, punctuality, and ability to prioritize
• Able to work well within a team environment

Work Environment and Physical Requirements

• Must be able to work in non-traditional settings, and work non-traditional hours including nights, weekends and holidays
• Prolonged periods of standing, walking
• Must be able to lift 15 pounds at a time

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.