Program Systems Manager - Remote

ROLE SUMMARY

This role offers an exciting opportunity to tackle operational challenges through technology-driven solutions. The Program Systems Manager demonstrates an in-depth knowledge of administrative systems and technology, and an ability to self-organize and prioritize. They possess high-level communication and training skills and will play a pivotal role in development and execution of strategies that enhance productivity and quality, stabilizing the organization for future growth.

The ideal candidate is a tech-savvy problem solver with extensive experience in identifying and implementing system-based solutions. They will be responsible for both immediate fixes and long-term improvements, drawing on best practices from successful networks to innovate in a manual environment. This role involves building and optimizing systems and processes to ensure efficient reporting, operational workflows, and cross-functional collaboration.

ESSENTIAL JOB DUTIES

Systems Management:

• Serve as the systems expert and operator for CorePower’s Learning Management System (LMS), Absorb.
• Provide comprehensive system support for team leaders and learners, ensuring seamless program and training experiences.
• Manage point-of-sale (POS), e-commerce, and scheduling systems to optimize programming operations.
• Collaborate with cross-functional teams, business partners, and external system vendors to enhance program operations.

Operations & Programming:

• Manage a small staff of primary contacts for field teams, providing support for administrative tasks, billing, and program-related inquiries.
• Develop and author toolkits, guides, and training materials for program operations.
• Coordinate communication with program participants, scholarship applicants, and program leads to ensure clarity and consistency.
• Establish and maintain processes for document collection and program materials management.
• Oversee the management of the programming inbox and ensure timely responses.
• Process requests for program certificates and training verifications, ensuring compliance with Yoga Alliance accreditation and state regulations.

Reporting & Analysis:

• Generate reports and dashboards to track program opportunities, accounting, and enrollment trends.
• Develop metrics reporting to identify areas for operational and program improvement, guiding business decisions.
• Produce detailed course reports on enrollments, usage, and completion rates to inform program enhancements.

EDUCATION, SKILLS & QUALIFICATIONS

• Bachelor’s degree preferred.
• 4-7 years of experience in business or administrative management, with a focus on tech-based solutions.
• Proven experience integrating systems for improved efficiency and streamlined processes.
• Proficiency in Microsoft Office, particularly Excel; experience with Smartsheet, Tableau, LMS, POS systems, rostering software, and CRMs is preferred
• Exceptional attention to detail and organizational skills.
• Ability to build and maintain relationships with diverse teams across various levels of seniority.
• Thrives in a fast-paced environment, adept at prioritizing and managing multiple projects under tight deadlines.
• Excellent written and verbal communication skills.
• Self-starter with a solutions-oriented approach to problem-solving.
• Must be able to remain stationary for 50% to 75% of the workday.

BENEFITS AND PERKS

• Company offered Medical, Dental Vision plans
• Life insurance
• Disability insurance
• Employee assistance program
• 401(k)
• Generous paid time off policies
• Complimentary membership to CPY
• 300 hour-teacher training*

*Must have completed 100 teaching hours to be eligible.

COMPENSATION

• $60,00-$70,000 annually based on experience
• Bonus potential up to 15%