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Site Coordinator - East Boston, MA

East Boston, Boston, MA, USA Req #4236
Monday, March 11, 2024
Cross Country is looking for top talent to join our team!  Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization’s overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work’ by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The Site Coordinator is responsible for fulfillment of client orders and supporting HCW, while providing the highest caliber of customer service to our Healthcare Workers and to our clients.



Open Cases:

  • Input and maintain all communication with home care workers in Axis Care
  • Fill all open cases in a timely manner:
  • Track/log monthly numbers (#of processed and types of cases) and submit to director weekly and monthly. 

Assignment Plans:

  • Create new Assignment Plan (New, Temp, Change)
  • Email each AP to the following contacts (current AP’s need to be sent every Friday):
  • Submit AP’s to data entry for filing and entry to the EMR

Data Entry:

  • Input information to Axis Care- Notes and offers of work and refusals of work
  • Input IDT note information- Hospitalizations, (PT and HCW) vacations, SNF placements, and disenrollment’s. We receive IDT notes daily from the client(s), and monthly disenrollment’s. 

HCW EE Support:

  • Rehires: Check for current I-9, physical, TB, and CPR
  • Guide Worker’s Comp issues for HCW’s.
  • Create HCW EE schedules
  • Watch daily/weekly hours for HCW’s with multiple PT’s
  • Coordinate schedule with both PT and HCW to assure that PT is getting the proper care at the right time of day according to the PT need
  • HCW employee counseling- Conducted when necessary


  • Answer questions from internal payroll concerning HCW employee timecard and/or schedules
  • Assist with payroll duties and/or processing when necessary

Customer Service:

  • Answer/return all calls that come to your extension
  • Assist HCW with any payroll inquiries

Hiring Process:

  • Contact and inform potential HCW’s of the hiring process
  • Contact PT to define a work schedule for the HCW
  • Inform all HCW’s of internal process and producers
  • Educate HCW on timecard and schedule reporting


Must have the ability to perform the essential functions of the job with or without reasonable accommodation



  • One (1) year of experience in an administrative support role, preferably in healthcare or staffing business.
  • Ability to communicate professionally/effectively in both in written and verbal format.
  • Strong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint)
  • Bilingual a plus


Education: High School diploma or any equivalent combination of education and experience to successfully perform the essential functions of the job.


#IND_01 #IND_02 

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,  401(k) plan, Tuition Assistance, and Pet Insurance.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Other details

  • Job Family Recruitment
  • Job Function NMGR
  • Pay Type Hourly
  • Min Hiring Rate $23.00
  • Max Hiring Rate $23.00
Location on Google Maps
  • East Boston, Boston, MA, USA