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Area Manager- Worcester, MA

Leominster, MA, USA ● Worcester, MA, USA Req #4250
Wednesday, April 3, 2024
Cross Country is looking for top talent to join our team!  Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization’s overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work’ by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The Area Manager will oversee the day-to-day operations of the homecare branches and clients in a specified geographical region.  They will be responsible for leading a team of coordinators and administrative staff to ensure the delivery of high-quality homecare services to our clients.


  • Lead, mentor, and supervise a team of coordinators, and administrative staff to achieve performance targets and maintain high standards of service delivery.
  • Coordinate with branch supervisor/manager to assure that all tasks related to staffing are completed daily.
  • Track corporate employee productivity through weekly and monthly metric reporting.
  • Develop and implement strategic plans to meet branch goals and objectives, including revenue targets, client satisfaction metrics, and staff retention goals.
  • Build and maintain strong relationships with clients, including hospitals, nursing homes, and individual clients, to understand their needs and ensure the delivery of personalized homecare solutions.
  • Ensure client time to fill guidelines are being met.
  • Responsible for long term planning and improvement initiatives with the VP of Homecare Services.
  • Oversee the selection process for caregivers, including screening, interviewing, and onboarding new staff members to meet client demand.
  • Ensure compliance with regulatory requirements and company policies, including licensing, accreditation, and quality assurance standards.
  • Manage branch budgets, including revenue forecasting, expense management, and resource allocation, to achieve financial targets and maintain profitability.
  • Identify opportunities for business growth and expansion in the local market, including developing partnerships with new clients and exploring new service offerings.
  • Address client inquiries, concerns, and complaints in a timely and professional manner to ensure client satisfaction and retention.
  • Implement training and development programs for internal and external clients to enhance their skills and knowledge in homecare services as it relates to client specific reporting requirements for staffing and billing purposes.
  • Proactively identify internal and client issues as they arise implement quick resolutions.
  • Keep senior management updated on branch productivity by tracking, monitor and running order and applicant report regularly.
  • Attend recruitment meetings as needed and offer ideas for creative recruitment.
  • Advise on recruitment challenges, informing senior leadership when methods should be modified.
  • Train newly hired corporate personnel when needed.
  • Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations in coordination with Corporate HR.
  • Manage internal staffing and schedules, always maintaining appropriate in-office coverage, for all departments.
  • Oversee all Worker’s Compensation claims and unemployment claims alongside corporate Risk Management and HR Departments.
  • Oversee activity for Onboarding/Compliance of new HCW.
  • Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches.
  • Coordinate with payroll department to create internal payroll deadlines. 
  • Review overall payroll for accuracy.
  • Assist branches with accurate back-office billing setup through the homecare software
  • All other duties as assigned.


  • 5+ years’ related experience in in a leadership role within the healthcare or staffing industry.
  • 3+ years’ related experience in recruitment and/or account management, preferably in healthcare staffing industry.  
  • Proven track record of achieving performance targets and driving business growth.
  • Strong knowledge of homecare industry regulations and compliance standards
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to lead and motivate a diverse team in a fast-paced and dynamic environment.
  • Proficiency in Microsoft Office Suite and other relevant software applications
  • Ability to learn new systems quickly.
  • Bilingual a plus


  • High School or equivalent required; Bachelor's degree in business administration, healthcare management, or a related field preferred.
  • or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an EEO employer - M/F/Veteran/Disability.

#IND_01 #IND_02 

Other details

  • Job Family Recruitment
  • Job Function MGR
  • Pay Type Salary
  • Min Hiring Rate $75,000.00
  • Max Hiring Rate $85,000.00
Location on Google Maps
  • Leominster, MA, USA
  • Worcester, MA, USA