Assistant Manager- Commerce, CA

BASIC PURPOSE

The Assistant Manager works side by side with the Branch Manager to coordinate and manage the day-today operations for the assigned Home Care branch.

ESSENTIAL FUNCTIONS 

• Oversight of the onboarding department
• Assure that qualified candidates are processed and hired within 14 days
• Assure that candidates in the hiring process for over 30 days are made inactive
• Develop the Onboarding team by providing actionable feedback and challenging their development with customized projects and increased responsibility over time.
• Ensure processes and tools in place to support effective selection and efficient onboarding of HealthCare Workers and new team members.
• Oversight of the file clerk
• Ensure that filing is completed daily
• Oversee document database compliance
• Compliance department oversight
• Ensure document and process compliance with Federal and local laws for Quality Assurance and auditing purposes in accordance with CMS guidelines
• Monitoring open unemployment claims and assuring that coordinators respond to information requests.
• Monitor Axis Care notes to make sure those employees are being offered work.
• Report open claims and statuses to Program Manager monthly
• Work with Program Manager and Office Supervisor to create an open-door culture where team member opinions, partnerships and development are valued.
• Lead performance management initiative and assist with internal training to drive company culture and improve employee skill sets (Office Etiquette, Microsoft Office Suite, Customer Service, etc.)
• Build partnerships with leadership to understand business needs and drive HR initiatives in support of long-range goals.
• Lead Quality Assurance initiative regarding Site Coordinator Placement, Assignment Plans, timely communication, etc.  
• Increase HT2 brand awareness with AltaMed Sites; increased site presence and offsite events.
• Help to improve upon employee engagement initiatives and Kudos/Recognition Programs for HT2 Employees and HCW’s.  
• Forecast and prepare for possible issues and/or set-backs
• Respond to employment verification letters, working with payroll to obtain earnings/payrate information if necessary
• All other duties as assigned.

QUALIFICATIONS

• Intermediate knowledge of MS office products
• 1+ years of management or supervisory level experience
• 2+ years’ related experience in recruitment and/or account management, preferably in healthcare staffing industry.  
• Strong computer skills, including the ability to learn new systems
• Bilingual in Spanish is a plus

Education:

• High School or equivalent required
• Bachelor’s degree from an accredited college or university or 4 years of comparable experience preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred traits for success:

• Excellent people skills to manage customer service issues
• Good time management and organization skills are required to keep tasks organized and meet deadlines
• Must possess the ability to motivate and encourage staff for optimal work performance and productivity
• Excellent communication skills
• Ability to lead and motivate
• Familiarity with community resources and ability to work under pressure are essential.
• Experience with business to consumer service industry (preferably in the healthcare industry).
• Strong staffing acumen and sense of urgency. 
• Must be able to work a flexible schedule including weekend hours, and/or travel as needed.
• Must have effective phone presentation, excellent problem-solving abilities, negotiation skills and customer service.
• Ability to collaborate with all people/aspects of selling cycle to achieve all goals.