Assistant Director, Programs, Permanent Housing

Reporting to the Director, Programs, Permanent Housing the Assistant Director, Programs, Permanent Housing is responsible for assuring tenants at multiple permanent housing locations., especially those who are frail or at risk, are linked to specific, supportive services they need to continue living independently.  The Assistant Director provides information, referrals, and advocacy for services including entitlements, benefits, health and mental health services, and social and recreational activities. The Program Coordinator is the liaison between on-site medical and psychiatric providers and Property Management staff.  

This position has a 35-hour work week.                                                                           

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Manage a small caseload of individuals at multiple permanent housing locations who are at higher risk 
• Manage 4-6 clinical staff at multiple permanent housing locations and Office Manager 
• Partner with Property Management staff to address any maintenance and safety issues
• Assess tenants’ needs and act as liaison with medical subcontractors, including Janian services
• Help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors utilizing Harm Reduction, Crisis Prevention Institute (CPI), Critical Time Intervention (CTI), Motivational Interviewing and trauma-informed care models of practice 
• Ensure documentation of client outreach and progress is comprehensive and timely
• Supervise and conduct case conferences
• Performs other duties as assigned 

MINIMUM QUALIFICATIONS:  

• Master’s degree required. NYS Licensed Masters Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) is strongly preferred
• Minimum 2 years of supervisory experience
• Experience working in 24/7 programs and working with homeless or formerly homeless populations strongly preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; Familiarity with Access-based databases and the ability to learn new programs are required
• Bilingual preferred