Program Coordinator, Tenant Success Services

Reporting to the Assistant Program Director, Tenant Success Services, the Program Coordinator, Tenant Success Services provides supervisory oversight to a new and growing team of Housing Retention Specialists using a Critical Time Intervention (CTI)-informed model; providing time-limited services focused on housing retention, resource development, and community integration with the goal of helping formerly homeless individuals and families prevent eviction and return to shelter.  

These services are provided to individuals and families exiting the shelter system and moving into apartments in new developments located in Brooklyn, Queens, and Manhattan. The Program Coordinator collaborates with Tenant Services Coordinators who provide ongoing community support to these individuals and families following the first year of tenancy. The Program Coordinator is responsible for ensuring that service provision is of the highest quality and is consistent with CTI-informed principles.  

Depending on program need, this position may carry a small caseload of more complex clients. The Program Coordinator liaises with community stakeholders, funders, property management, and real estate development companies, and serves as a member of the Light Touch Services’ management team.  

This position has a 35-hour work week.            

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Provide direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors  
• Manage caseload assignments and conduct case reviews with staff  
• Provide training to staff on Critical Time Intervention model  
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely  
• Assess and evaluate client functioning  
• Supervise and conduct case conferences  
• Coordinate delivery of care with multiple service providers  
• Work collaboratively with property management teams as needed to ensure clients succeed in housing and avoid return to homelessness  
• Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict  
• Produce timely outcomes reports based on services provided as well as track program participants' entry and exit and monitor for accuracy  
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:  

• LMSW preferred; extensive experience working with the target population may be substituted for a master’s degree
• Minimum 3 years of experience working with homeless, mentally ill, undocumented, and/or substance using populations   
• Housing-based case management experience strongly preferred
• Previous supervisory experience and strong clinical and assessment skills preferred 
• Preferred training in CPR and First Aid, Opioid Overdose Prevention, crisis intervention, de-escalation   
• Familiarity with Critical Time Intervention principles preferred
• Proficiency in motivational interviewing techniques preferred  
• Superb collaborative skills; Ability to work successfully with a wide range of internal and external stakeholders 
• Creativity, strong problem-solving ability 
• Ability to delegate and motivate both staff and clients 
• Ability to communicate (verbally and written) with diverse populations and stakeholders 
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; proficiency with property management and case management software    
• Ability to travel throughout the 5 boroughs via public transportation or vehicle
• Valid NY or NJ driver’s license with a good driving record, as defined by Breaking Ground is preferred
• Bilingual preferred