Targeted Case Manager - Kirkwood Clinic

DeKalb Community Service Board (CSB) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.
 
As a public, not-for-profit organization, the DeKalb CSB operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff.

Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. DeKalb CSB is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Read more on our recent CARF accreditation here. 

JOB SUMMARY

The Targeted Case Manager is an integral part of the Targeted Case Management (TCM) Program, which provides recovery-focused services including case management and psychosocial rehabilitation to adults who are chronically homeless and/or recently discharged/released from hospital/jail. Under general supervision, Targeted Case Managers provide interventions specifically related to treatment goals outlined on the Individual Recovery Plan (IRP), assist with coordination of care, attend agency and intra-agency meetings in the community, participate in systems evaluations to promote family navigation and enhance supports in services, and provide family education and utilization of natural supports in the community.

DUTIES AND RESPONSIBILITIES

·       Completes community needs assessment for all individuals assigned to caseload

·       Is a member of and participates in interdisciplinary treatment team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers

·       Provides on-going support and case management functions in accordance with the strengths, needs, and preferences identified within the treatment plan in order to help the individual achieve stated goals and objectives

·       Provides timely, high quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts in accordance with agency/regulatory standards requirements

·       Meets regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of case management services, and attend to required administrative issues

·       Is responsible for making outreach to all clients assigned to caseload a minimum of once per week

·       Facilitates communication between various community providers on behalf of client;

·       Communicates effectively with clinicians/agency staff about challenges/concerns with clients

·       Maintains ethical standards and immediately communicates issues of safety and/or client health changes to program manager

·       Is responsible for transporting, via agency vehicle, program participants on community integration outings

·       Additional duties as assigned by the Program Manager and/or Director

·       Participates as part of an interdisciplinary treatment team to provide input for client treatment needs based on observation of the client

·       Obtain information from consumer families, reports, chart, and other staff to work with treatment plan implementation

WORKING CONDITIONS

• Community setting, Monday-Friday 8:15am-5:00pm
• Service delivery via in-person and telehealth/telephone
• May require evening/weekend or adjusted hours due to program and community events
• Ability to use a computer, telephone, fax, copy and scanning machine
• Must complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings

MINIMUM QUALIFICATIONS

·       Bachelor’s degree in social services, human services, social work, or related field

·       Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone

·       Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community

PREFERRED EXPERIENCE 

·       Two years’ experience in residential services

·       Twelve months experience working in a behavioral health setting or equivalent combination of education and experience, preferred 

INTERPERSONAL- RELATIONSHIPS

·       Able to interface in a professional and therapeutic manner with consumers and their families.

·       Able to communicate effectively with co-workers, internal and external customers and the public.