Senior Manager, Partner Success

Discovery Education is looking for a Senior Manager, Partner Success to join our Partner Success team. As a member of the Partner Success team, the ideal candidate will work directly with cross-functional peers in the region to develop and execute effective engagement strategies, assess and manage risk accurately. Portfolio will typically consist of medium and large size school districts working with leadership teams to implement discovery education. This high-visibility role will report directly to the Director, Partner Success.

We are looking for candidates located in California. 

About the Role

• Plan and maintain an individual book of business, including but not limited to account strategies, escalations, objectives, and initiatives in alignment with the Discovery Education Partner Success organization and methodologies.
• Apply understanding of SaaS business models and their overall relationship to customer success.
• Understand, coordinate, and implement systemic professional learning plans within a district.
• Stay up to date on industry trends, engagement methodology, and deal strategies.
• Assess risk and elevate to achieve and exceed quarterly churn targets and focus on sharing finding across the teams and organization.
• Bring planning, focus, and creativity with you every day.
• Work with sales team and success leaders to identify trends and uncover opportunities for improved or new success engagements or professional development offerings.
• Ability to innovate, persuade, and problem-solve with partners, peers, and cross-functional team members and incorporate all learnings into daily activity.

Requirements

• 5 years of experience as a Customer Success Manager, Partner Success manager in the education technology field.
• Bachelor’s degree or Master’s degree preferred or equivalent work experience.
• At least 6 years in customer success/service or sales.
• Demonstrable success supporting K12 institutions with SaaS or professional learning implementations. 
• Comfortable working across the spectrum from decision makers to front-line users or implementors with an understanding of the challenges customers face in SaaS implementations.
• Acumen of retention, churn and growth metrics; understanding of value drivers in recurring revenue business models.
• Ability to prepare, present, and revise forecasts based on risk assessments.
• Strong negotiation skills.
• Understand, coordinate, and implement systemic professional learning plans within a partnership.
• Proficiency with Salesforce, Gainsight (preferred), and Microsoft Office.
• Remote work with ability to travel 30-40% of the time.
• Legal right to work in the United States.

Expected base salary range for this position is $80,000 - $85,000 USD annually based on several factors, including experience and geography. This position is also eligible for an annual incentive bonus or sales commission bonus, depending on the role, and benefits that are designed to support you & your family. If you are hired at Discovery Education, your final base salary compensation will be determined based on considerations such as geographic location, skills, responsibilities of the role, education, and/or relevant experience. In addition to those factors, we believe in the importance of pay equity and consider the compensation of our current team members as a part of evaluating and extending any final offer.