Audio-Visual Field Engineering Manager

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter.

What part will you play?

Under general direction, the Field Engineering Manager is responsible for facilitating procedural adherence through developing the regional team, managing scheduling and coordination efforts, and creating and maintaining mutually beneficial relationships with internal and external stakeholders within the designated region. 

What will you be doing?

Procedural Adherence: 

• Effectively implement standardization changes in alignment with company goals by maintaining responsibility for process improvement, coaching and counseling, and day-to-day management in addition to identifying cost-saving opportunities and potential process improvements. 
• Monitor patterns within department issues and client complaints; reduce recurring issues through regularly auditing work completion and customer service to ensure all standards are met and that work is carried out effectively, correctly, and thoroughly. 
• Engagement and management of SOPs to increase productivity and customer service by resolving internal and external barriers and obstacles that prohibit successful goal achievement. 

Regional Team Development: 

• Develop a motivated, professional, regional workforce by assuring training, development, and performance that achieves career objectives in support of future growth by using a cooperative leadership style that empowers and motivates staff with appropriate recognition and feedback. 
• Clearly establish and communicate job responsibilities and performance expectations with the regional team to assure mutual understanding of desired results and evaluate performance, achievement of expectations, and desired results. 
• Oversee team members performing inspections and preparing reports; execute these job duties personally to ensure highest quality of work, when necessary. 
• Approve time sheets and all time-off requests for direct reports, consult direct leader on personnel matters concerning direct reports. 

People Management:

• Serve as the primary link between regional staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement via actively consulting, managing conflict, and balancing alternative perspectives and cultures. 
• Manage, schedule, and coordinate regional team of field engineers to ensure efficiency, high customer satisfaction and profitable persistency in collaboration with the field engineering supervisor for technical project planning and in response to project manager requests.  
• Maintain the regional point of escalation by sitting in on escalation calls and identifying additional support. 
• Work with peers and service department for overflow and load balancing across regions, including ad hoc emergency support coordination. 

External Communication:

• Represent field engineering leadership in the regional market by creating and maintaining mutually beneficial relationships with internal and external stakeholders. 
• Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally. 
• Work with presales team to accurately estimate field engineering labor or review estimates from other regions for local variations. 
• Partner with service department for consistent training and project handoffs. 

What do we require from you?

Required:

• 3-5 years of experience
• AVIXA CTS 
• Experience leading a team 
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered. 
• Displaying composure, resilience and a positive approach to work. 
• Seeking feedback, reflecting upon personal behaviors and looking for growth opportunities. 
• Ability to visit multiple jobsites as needed. 

Preferred:

• 5 or more years Field Engineer 
• 2 or more years scheduling resources 
• AVIXA CTS-I, CTS-D 
• Bachelors degree

To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/or email us at careers@onediversified.com.  

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.   Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.