IT Director - Applications and Project Management Office (PMO) - Manning - Information Technology Administration

Salary: $59.03 - $87.77 per hour, depending on qualifications

Schedule: Monday through Friday, 8am to 5pm

The IT Director of Applications and Project Management Office (A/PMO) is responsible for overall management of all enterprise software applications used by the El Rio organization with special focus on the Electronic Medical Record (EMR) and associated clinical applications. This Director is also responsible for overseeing, managing, and directing the El Rio IT project management function (PMO), providing leadership, integration, and management of PMO processes and functions to improve the consistency and efficiency of IT project delivery to meet the strategic and operational needs of the El Rio organization.

The primary goal of the El Rio Health IT Director of Applications and Project Management Office (A/PMO) is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:

• Oversees the selection, scoping, implementation, support, maintenance and troubleshooting of applications with special focus on EMR and related clinical applications, to ensure these applications meet the on-going needs of the organization.
• Ensures the organization’s leadership approaches EMR enhancements in a strategic and effective manner by providing input, guidance, and counsel with respect to proposed changes.
• Oversees vendor programs such as Epic Honor Roll and Epic STARS program, to ensure El Rio utilizes the EMR according to current best practices and El Rio receives recognition and/or incentives according to vendor program(s).
• Manages application vendor relationships, conducting on-going assessments of vendor performance, ensuring vendor responsiveness and adherence to contractual and SOW obligations.
• Ensures all EMR third party software applications are maintained, kept patched, and current and continue to function according to specifications.
• Defines and conducts Change Advisory Board with respect to EMR and associated applications.
• Defines, conducts, and manages Change Control activities to ensure a consistent and safe approach to making substantial changes to critical applications.
• Manages software optimization requests to prioritize those requests that would best fit current standards and align with and support strategic initiatives for the organization.
• Defines the PMO strategy and leads the design and implementation of a common project management methodology, standards, and tools to drive and facilitate the successful delivery of projects.
• Leads the execution of a PMO governance, reporting and review framework to provide a holistic view of all organizational project activity.
• Manages interdependencies and coordination across projects to ensure that information relating to project deliverables, risks and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated.
• Fosters collaborative and mutually supportive relationships with El Rio leaders to project leaders and senior stakeholders, assess cross-functional project team capability, provides coaching, training, and support to enhance El Rio’s project/program management capability, and improves collaborative development and project results.
• Creates a work environment of professional practice by encouraging innovation and collaboration eliciting a commitment to excellence, collaboration, and diversity.
• Maintains professional relations by facilitating open channels of communication with other organizational leaders, other departments, physicians, and ancillary personnel to promote excellence in service throughout the organization.
• Contributes to organizational effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations, recommending options and courses of action; implementing directives.

• Establishes strategic goals by gathering pertinent business, financial, service and operations information; identifying and evaluating trends and options, chooses a course of action and evaluates outcomes.
• Prepares executive summaries, reports or presentation to inform leadership of the status and implementation plans of programs, services, and initiatives.
• Accomplishes staff results by communicating job expectations; plans, monitors, coaches, develops, and disciplines staff as necessary.
• Maintains staff by recruiting, selecting, orienting, and training employees; provides personal growth opportunities to staff.
• Completes operations by:

• Organizing workflow to accomplish established objectives
• Delegating responsibility
• Evaluating subordinates effectively
• Implementing productivity standards
• Resolving operations problems
• Maintaining reference manuals
• Administering necessary discipline

• Provides information to leadership, supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person as deemed most effective and appropriate.
• Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.

Other Duties and Responsibilities:

• Maintains and expands professional and technical knowledge by influencing policy formulation through:

• scholarly presentations and publications
• attending educational workshops
• establishing personal networks
• maintaining relationships with community groups
• benchmarking state-of-the-art practices

• Maintains a safe and healthy work environment by establishing and enforcing organization standards and by adhering to legal regulations.

This job description has been reviewed to ensure that the minimum essential functions and basic duties have been included to successfully perform the duties, tasks, assignments, and responsibilities of this position. Additional functions, duties, tasks, or requirements may be assigned by supervisors as deemed appropriate to meet organizational operations.

Minimum Education and Experience:

• Bachelor’s Degree in Information Systems, Computer Science, or Business Administration, or a related field from an accredited college or university.
• Seven (7) years’ experience as a Senior Project Manager, Program Manager or Portfolio Manager with a proven record of accomplishment of successful project delivery, an ability to improve project management practices.
• Seven (7) years’ supervisory/management experience.
• Three (3) years of Healthcare experience preferably in a primary care clinic environment and/or acute care setting.
• Expert-level knowledge of project and change management and associated methodologies, techniques, processes, and approaches (e.g., Project and Portfolio Management Methodology – (PPM, Agile Scrum, and LEAN).
• Experience in managing up Project Management Office (PMO).

Required Licenses, Certifications, and Registrations:

• Project Management Professional (PMP) Certification or similar preferred.
• Employees in this position may be required to have reliable transportation that can meet any operational reassignments of the organization during the workday.  If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Preferred Education, Experience, Skills, Abilities:

• Master’s Degree in Information Systems, Computer Science, or Business Administration or a related field from an accredited college or university.
• Ten (10) years’ experience as a Senior Project Manager, Program Manager or Portfolio Manager with a proven record of accomplishment of successful project delivery, an ability to improve project management practices.

• Ten (10) years’ supervisory/management experience, preferably in healthcare or not-for-profit area.
• Managing within the healthcare environment, specifically in clinic or provider practice arena.
• Five (5) years’ experience managing IT applications, including actively working with an Electronic Medical Record suite.

Management Duties: 

• Direct supervision of staff as assigned.
• Participates in recruiting, selecting, orienting, and training staff as assigned.
• Schedules staff, conducts employee training, professional development and annual performance reviews as assigned.
• Accomplishes department objectives by planning and evaluating department activities and by managing staff.

El Rio Health is a diverse and inclusive organization. We are invested in helping you and your family Create Tomorrow.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

El Rio Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all employees (except those 100% working remotely) to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire.

All employees are strongly recommended to obtain COVID 19 and maintain vaccination status (i.e. as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Personnel who decline to receive COVID 19 and/or flu vaccination per most recent CDC recommendations will be recommended to wear a facemask while in an El Rio Health facility, including both clinical and non-clinical areas from November 1 to April 30 (subject to change depending on viral activity). Subject to exemptions and accommodations when required by law.

All employees are required to undergo drug testing prior to employment and, will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive. 

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.