Client Services Manager

Virtual Req #26547
Wednesday, June 12, 2024

Company Overview and Culture 

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses. 

The Company:

EXL Premium Audit, a leader in the field, can complete all levels of premium audits on all auditable exposure types. We train our 450+ highly skilled professionals worldwide utilizing our industry-leading training platform and curriculum.

The Position: Client Services Manager for Premium Audit division. 

This is a hybrid role based out of your home office anywhere in the mainland U.S. with occasional travel to interact with the team and clients.

Responsibilities: Manage assigned territory/auditors to achieve regional performance metrics. Achieve satisfactory customer service results for assigned customers. Maintain YTD and annual company performance metrics. Participate in the regional customer contact program. Create development plans that will identify bench strength candidates.

Qualifications: Strong analytical skills and attention to detail. Ability to manage time and perform responsibilities with little ‘face to face’ supervision. Good interpersonal skills and ability to communicate effectively with co-workers and clients. Ability to utilize resources available to complete assigned projects successfully. Knowledge in use of computers to document and record audit findings. Familiarity with overall organization and importance of audit functions. Ability to coach, train, mentor, and provide leadership to staff. Associates degree or comparable experience

Experience: A minimum of three years or more of job experience as an auditor including minimum of one year of job experience as a mentor.

Preferred Certifications and Licenses: Certified in the ISO PAAS TAP Certification program. In process of completing the IIA APA program. EEO/Minorities/Females/Vets/Disabilities


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Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits. 
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy. 

Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime.  We have implemented measures to deter and to uncover such unlawful conduct.  If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

Other details

  • Pay Type Salary