Company Overview and Culture 

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses. 

About EXL Health

We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue and maximize profitability across the healthcare ecosystem.  Technology, data and analytics are at the heart of our solutions.  We collaborate closely with clients to transform how care is delivered, managed and paid.  

EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid.  Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions.  With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.   

We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.

Senior Assistant Vice President – Case Management, Product 

Overview:

This position is a product leader responsible for the design, development, management and strategy of products within Clinical Services, with expert knowledge of Case Management.  This individual will execute against that product strategy, while managing the existing product portfolio, identifying new market opportunities, ensuring alignment across the organization, and drive execution of the product within client operations.

This position reviews product performance against expectations, and facilitates and influences changes to improve competitive position and optimal performance.  This individual will need strong business leadership, the ability to think analytically, influence stakeholders, communicate effectively across multiple levels of the organization, and drive results in a highly-matrixed environment.

This individual must demonstrate strong business acumen and customer focus, and is essential to the success of this position. The SAVP is also expected to have expert knowledge of the healthcare landscape, commercialization of products, and familiarity with the clinical and technical aspects of product development. This position reports directly to the VP of Product.

Key Responsibilities:

• Monitor the product life cycle from inception through operation and maintenance; ensure consistency with the strategic vision and market/customer requirements
• Provide senior level guidance and support in the development and management of customer relationships and contracts
• Conceptualize, design, implement, and launch solutions that impact medical cost spend, targeting providers, consumers, employers, and/or payers
• Define business requirements including product, pricing, capability and operational requirements to launch new products
• Translate business vision and strategy into operational tactics and build the organizational support and infrastructure needed to achieve them
• Industry thought leader in care management programs, with expert knowledge in Case Management
• Establish and maintain the product capabilities and portfolios for sales, marketing, leadership and business partners
• Influence senior management decisions that impact business direction, and works routinely with senior management to refine market messaging
• Establish business metrics required to meet customer requirements and achieve financial/growth targets and key goals
• Manage product P&Ls, ensuring targets are met for product revenue and operating costs
• Ensure that quality and performance standards are established and measured with improvement goals developed

Qualifications:

• 10+ years of progressive experience within product development and management in healthcare
• 5+ years of experience working in Case Management
• 5+ years of experience working in the healthcare payer market
• Bachelor's or Master's Degree in Finance, Accounting, General Business or Healthcare
• Nursing Degree required
• Demonstrated ability to prioritize deliverables
• Strong analytic skills, and a strong understanding of key metrics and outcomes data
• Proven organizational skills with ability to be flexible and work with ambiguity
• Strong strategic thinking, logic and decision making / facilitation skills
• Ability to work remotely with 25% to 50% travel

What We Offer:

• EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with experienced, world class Healthcare consultants.
• You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth.
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.
• Benefits we offer are Healthcare, Vision, Dental and 401k options.