Guest Services - Lee's Family Forum

Henderson, NV, USA Req #982
Thursday, September 26, 2024

Lee’s Family Forum is a state-of-the-art sports and entertainment venue conveniently located in Henderson, Nevada. Lee’s Family Forum is the home of the American Hockey League’s Henderson Silver Knights, the Indoor Football League’s Vegas Knight Hawks, the Pro Volleyball Federation’s Vegas Thrill, the National Lacrosse League’s Las Vegas Desert Dogs, the Big West Basketball Championships, the Southern Nevada Sports Hall of Fame, the Craggy Range Sports Bar & Grill and The Saddlery team store.

POSITION SUMMARY

There are (2) positions under the Guest Service Team - Usher and Ticket Taker. All positions are responsible for maintaining the integrity of the brand during all events at Lee’s Family Forum. The Guest Services Team oversees the enjoyment of each guest, ensuring that each guest has a safe and memorable time while in attendance at any event at the venue. These positions report directly to a Guest Service Supervisor, the Guest Services Manager, and the Director of Guest Services.

JOB RESPONSIBILITIES

  • Ticket Taker: Greet and assist guests when entering the venue utilizing the ticketing process system. Answer any questions guests have regarding the venue’s facilities amenities to include seating areas, restrooms and concession locations.
  • Usher: Assist guests in making their way through the venue and to ensure a safe and orderly experience for all visitors. Strong background in customer service. Strong sense of direction. Monitor event areas to ensure cleanliness, organization, and compliance with venue procedures and policies. Assist guests to their designated seats and inform them of the nearest exits and restrooms. Ensure a safe environment by maintaining clear aisles and reporting suspicious behavior to a supervisor/manager or security. Provide special assistance to guests with needs such as individuals with wheelchairs or other disabilities. Collect disregarded forgotten items after the event. Illuminate walkways once an event has started and assist guests with entering and exiting in darkened spaces.

KNOWLEDGE, SKILLS, ABILITIES

  • High School Diploma or equivalent preferred.
  • Outstanding communication skills both verbal and written.
  • Ability to work in bright, cold, dark, dusty, smoky, and/or confined spaces.
  • Able to stand/walk for prolonged periods of time on hard surfaces.
  • Comfortable working around large crowds.
  • Willing to work nights, weekends and holidays as needed.
  • Execute other job duties as assigned.

 

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Other details

  • Job Family *Arena
  • Pay Type Hourly
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Location on Google Maps
  • Henderson, NV, USA